Everpure
Data Storage
AssociateSystemEngineer,SEExcellenceCenter-ANZ
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate System Engineer, SE Excellence Center - ANZ at Everpure. Skills: System engineering, Customer adoption, Lifecycle management, Sales support, Technical support. Assist internal teams with configuration validation. Collect and acquire data for sales plays”
What You'll Achieve.
Meet customer expectations; Exceed customer expectations
Industry & Context.
Identify problems; Establish facts; Draw valid conclusions; Critical thinking
What They're Looking For.
Must Have
BS in CS, EE or technical degree, 4+ years of experience, phone presence, experience in high-volume customer interaction, Conscientious attitude, dependability, strengths in teamwork, communication, Confident, articulate, professional speaking abilities, ability to listen, Ability to collect data, identify problems, establish facts, draw valid conclusions, Preparation and delivery of technical product and architecture presentations, Passion for technology, aptitude to learn new technologies, Self-motivated individual, ability to work independently, proactively, applying high level of business and technical acumen, Demonstrated listening skills, written communication skills, product presentation skills, Ability to handle multiple tasks, projects in real-time scenarios, Apply critical thinking techniques
Nice to Have
Knowledge of current and emerging storage architectures, Salesforce.com experience, Knowledge of VMware, Windows OS variants, UNIX OS variants, NFS file systems, network environments
What You'll Do.
Assist internal teams with configuration validation
Collect and acquire data for sales plays
Acquire data for lifecycle management programs
Provide customers with product performance solutions
Be involved in Account Planning process
Assist with solution designs
Take point on simple designs
Assist prospects with basic demonstrations
Assist customers with system configurations
Assist customers with feature adoption
Answer technical questions
Support customer pursuits
Work cross functionally with internal departments
Optimize customer engagement
Optimize customer satisfaction
Drive technical account management
Ensure seamless implementation
Ensure ongoing support
Foster customer relationships
How You'll Work.
Team & Collaboration
Internal teams; Larger team; Internal departments; Customer Support; Professional Services; Renewal; Sales Operations; Order Management
Communication Scope
Speaking abilities; Listening; Written communication; Product presentation
Full Job Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions. WHAT YOU'LL DO Assist internal teams with configuration validation in support of sales opportunities Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations Be involved in the Account Planning process as part of a larger team Assist with solution designs and take point on simple designs Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions Work with established programs and sizing tools to support customer pursuits Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions, fostering strong customer relationships We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING BS in CS, EE or other technical degree and/or equivale
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