Everpure
data storage
AssociateSystemEngineer,CoE
Neural analysis suggests this role is
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“Associate System Engineer, CoE at Everpure. Skills: System Engineering, Customer Adoption, Lifecycle Management, Technical Support, Solution Design, Customer Engagement. supporting the SE organization. drive customer adoption”
Industry & Context.
Ability to collect data, identify problems, establish facts and draw valid conclusions; Apply critical thinking techniques to work through customer situations and interactions
Native Japanese language skills are required, Conversational English skills are necessary
What They're Looking For.
Must Have
Native Japanese language skills, BS in CS, EE or other technical degree and/or equivalent experience, 2+ years of experience (technology industry preferred), phone presence and experience in a high-volume customer interaction environment, Conscientious attitude and dependability, strengths in teamwork and communication, Confident, articulate and professional speaking abilities, ability to listen, Ability to collect data, identify problems, establish facts and draw valid conclusions, Preparation and delivery of technical product and architecture presentations, Passion for technology and aptitude to learn new technologies, Self-motivated individual with the ability to work independently and proactively, applying a high level of business and technical acumen to a variety of situations, Demonstrated listening, written communication and product presentation skills, Ability to handle multiple tasks and projects, in real-time scenarios, Apply critical thinking techniques to work through customer situations and interactions, Conversational English skills
Nice to Have
Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN), Salesforce. com experience, Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments
What You'll Do.
supporting the SE organization
drive customer adoption
lifecycle management of a customer’s fleet of products and solutions
Assist internal teams with configuration validation in support of sales opportunities
Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
Be involved in the Account Planning process as part of a larger team
Assist with solution designs and take point on simple designs
Assist prospects and customers with basic demonstrations
system configurations
and answers to technical questions
Work with established programs and sizing tools to support customer pursuits
Work cross functionally with internal departments such as Customer Support
Professional Services
Supports both pre-sales and post-sales activities
optimizing customer engagement and satisfaction
Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions
fostering customer relationships
How You'll Work.
Team & Collaboration
Assist internal teams; part of a larger team; Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management; build each other up; set aside ego for the greater good
Communication Scope
phone presence; high-volume customer interaction environment; communication; Confident, articulate and professional speaking abilities; ability to listen; Preparation and delivery of technical product and architecture presentations; Demonstrated listening, written communication and product presentation skills; Conversational English skills
Process & Methodology
Ability to handle multiple tasks and projects, in real-time scenarios
Full Job Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions. This position will be reporting to a Senior Manager based in India SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL… Assist internal teams with configuration validation in support of sales opportunities Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations Be involved in the Account Planning process as part of a larger team Assist with solution designs and take point on simple designs Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions Work with established programs and sizing tools to support customer pursuits Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions, fostering strong customer relationships WHAT YOU’LL NEED TO BRING TO THIS ROLE... Please note that Native Japanese language skills are required for this role BS in CS, EE or other technical degree and/or equivalent experience 2+ years of
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