Exadel Inc
Technology
AssociateSystemAdministrator
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate System Administrator at Exadel Inc. Skills: System administration, Troubleshooting, Endpoint management. Answer common questions. Provide basic service information”
Industry & Context.
Troubleshooting; Problem identification; Problem diagnosis
What They're Looking For.
Must Have
Basic practical knowledge Windows, Basic practical knowledge Linux, Basic practical knowledge OSX, Deployment with mandatory agent software, Endpoint configurations, Endpoint updates, Command-line utilities usage, Event/log viewers usage, Basic troubleshooting, Network layer model understanding, TCP/IP understanding, DNS records types understanding, DHCP principles understanding, DHCP operation understanding, Firewalls principles understanding, Firewalls operation understanding, Basic diagnostic tools usage, Ping usage, Traceroute usage, Configure basic OpenVPN, Troubleshoot basic OpenVPN, Identify notebook problems, Diagnose notebook problems, Identify office peripheral problems, Diagnose office peripheral problems, Distinguish physical problems, Distinguish logical problems, Practical knowledge main systems, Quickly learn operational patterns, Quickly learn operational guidelines, Corporate security policies knowledge, Corporate security policies compliance, Corporate antivirus deployment, Corporate antivirus configuration, Corporate antivirus troubleshooting, Endpoint Central operation, Endpoint Central troubleshooting, Hardware tracking workstations, Software tracking workstations, Upper-Intermediate English level
Nice to Have
Demonstrate initiative, Consistent effort to improve technical skills, Consistent effort to improve general qualifications
What You'll Do.
Answer common questions
Provide basic service information
Communicate customer progress
Communicate customer status
Choose tools to resolve incidents
Create JIRA hierarchy
Maintain JIRA hierarchy
Create JIRA task links
Maintain JIRA task links
Perform tasks under supervision
Attend required meetings
Update standard records
Update necessary documents
Perform routine procedures
Follow Information Security guidelines
Report security incidents
Adhere to company policies
Adhere to company procedures
How You'll Work.
Team & Collaboration
Group discussions; Team discussions
Process & Methodology
JIRA
Full Job Description
Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. What You’ll Do Answer the most common questions by providing basic information about the services. Communicate with the customer regarding the progress and status of reported issues. Choose common approaches or tools to resolve reported incidents. Report the status of assigned tasks and report any impediments in a timely manner. Create and maintain the hierarchy and task links within JIRA. Perform tasks under direct supervision and attend required meetings. Having good communication skills and actively participating in group/team discussions focused on technical topics. Update inventories, standard records, lists, and necessary documents. Perform routine procedures using instructions or guidance from Full (SA) or Senior (SSA) professionals. Follow established Information Security guidelines and report security incidents. Strictly adhere to all company organizational policies and procedures. What You Bring Basic practical knowledge (Windows, Linux, or OSX) focused on deployment with mandatory agent software, endpoint configurations, updates, and the use of command-line utilities and event/log viewers for basic troubleshooting. Understanding the network layer model (TCP/IP), types of DNS records (recursive resolution, caches, and manual queries), basic principles and operation of DHCP and Firewalls, as well as the use of basic diagnostic tools such as Ping and Traceroute. Ability to configure and troubleshoot basic OpenVPN connections directly on the endpoints. Ability to identify and diagnose typical problems in notebook components and office peripherals (such as pr
Applying for this Associate System Administrator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Exadel Inc?
Real rants from real employees. Read before you apply.