AssociateSupportSpecialist

Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro. Now, we are expanding our footprint here in Manila, Philippines! Join the market leader in continuous testing and quality engineering. **JOB SUMMARY:** As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload. The role also requires a good understanding of license provisioning and delivery model of a Software-As-A-Service product and will be responsible for creation, administration, and distribution of software licenses, as well as handling related customer communication. **RESPONSIBILITIES:** The Support responsibilities include but is not limited to the following; * The role is ** _“customer-facing”_** support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers and internal partners to deliver an excellent customer experience from license provisioning to technical support. * The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis’ Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity. * Provide timely customer support, manage end-to-end license operations and delivery, maintain accurate records, help onboard new clients, resolve license-related issues, analyze request and incident trends, and coordinate across departments. **QUALIFICATIONS/REQUIREMENTS:** * Ba