GSK
Biopharma
AssociateSpecialist-SkillsandLearningOperations
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“Associate Specialist - Skills and Learning Operations at GSK. Skills: learning operations, LMS administration, learning programme coordination. Manage end-to-end scheduling and enrolment for global learning programmes in our learning platforms.. Administer learning items, curricula, assessments and user accounts to maintain learning lifecycle accuracy.”
What You'll Achieve.
keep our global skills and learning programmes running smoothly; keep learning data reliable; reduce manual effort; help our people learn faster and more effectively
Industry & Context.
solving operational challenges
may occasionally support sessions outside core hours
What They're Looking For.
Must Have
Bachelor’s degree in business, education, HR, IT, or a related field., 2 to 4 years’ experience in learning operations, LMS administration, or learning programme coordination., Working knowledge of a Learning Management System such as SAP SuccessFactors Learning or similar., Good data skills, including Excel and experience building or updating reports and dashboards., stakeholder communication and coordination skills across global teams., Comfortable managing multiple tasks with attention to detail and meeting service timelines.
Nice to Have
Experience with SuccessFactors Learning administration or equivalent LMS transactional work., Familiarity with ticketing systems such as ServiceNow or similar tools., Exposure to virtual event platforms (MS Teams, webinar tools) and session production., Basic experience with automation or workflow tools (Power Platform, bots) and testing releases., Experience creating or maintaining learning analytics and compliance reports., Experience working with multilingual content or deploying course versions in multiple languages.
What You'll Do.
Manage end-to-end scheduling and enrolment for global learning programmes in our learning platforms.
Administer learning items
assessments and user accounts to maintain learning lifecycle accuracy.
Deliver operational support for live virtual sessions
including event setup
recordings and real-time coordination.
Maintain participant records
attendance tracking and reporting dashboards with high data quality.
Own service tickets and resolve platform or content issues within agreed service timelines.
Support testing of releases
automation workflows and improvements to reduce manual effort.
How You'll Work.
Team & Collaboration
work closely with learning managers, technology teams and external partners; stakeholder communication and coordination skills across global teams; work closely with colleagues across time zones
Communication Scope
stakeholder communication and coordination skills across global teams
Process & Methodology
programme delivery, coordination
Full Job Description
Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will support the operations that keep our global skills and learning programmes running smoothly. You will coordinate programme delivery, manage learning systems, and keep learning data reliable. You will work closely with learning managers, technology teams and external partners. We value clear communicators who care about quality, enjoy solving operational challenges, and want to grow into broader learning operations and analytics roles. This role offers strong learning opportunities, visible impact, and a chance to help unite science, technology and talent to get ahead of disease together. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: \- Manage end-to-end scheduling and enrolment for global learning programmes in our learning platforms. \- Administer learning items, curricula, assessments and user accounts to maintain learning lifecycle accuracy. \- Deliver operational support for live virtual sessions, including event setup, recordings and real-time coordination. \- Maintain participant records, attendance tracking and reporting dashboards with high data quality. \- Own service tickets and resolve platform o
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