AssociateSpecialist,SharedServicesHumanResources

Job Description We are seeking a detail-oriented and employee-focused HR Associate Specialist to join our HR Employee Services team in Lisbon. In this role you will be responsible for providing support to employees on a wide range of HR-related topics, collaborating with other HR teams, and contributing to a positive employee experience through consistent and effective service delivery. **Responsibilities:** * Employee Lifecycle Support: Process employee lifecycle changes such as onboarding, job changes, and terminations in line with established procedures and service levels. * HR Systems & Data Integrity: Maintain accurate records of employee interactions and resolutions in the HR service platform ensuring compliance, and alignment with global HR policies. * Employee Inquiries & Case Management: Support internal employees on HR policies, procedures, and general inquiries through the HR case management system. * Ensure timely and accurate handling of employee requests in accordance with internal standards and service levels. * Coach & train new team members by sharing knowledge, best practices, and acting as a resource for HR procedures. * Assist in reviewing, maintaining, and updating standard operating procedures (SOPs) and internal documentation to ensure accuracy and relevance. * Compliance & Documentation: Ensure adherence to European labor laws, company policies, and data protection regulations (e.g., GDPR), while maintaining accurate documentation. Supports internal and external audits, and is responsible for compliance based filings. * Continuous Improvement & Process Optimization: Identify inefficiencies in HR service delivery, propose solutions, and support the implementation of process enhancements and automation initiatives. * Collaboration with HR Stakeholders: Work closely with other HR teams such as HR Business Partners, CoEs, and external vendors to ensure alignment and consistency in employee services across multiple countries. **Required Education,