Talkdesk
Technology
AssociateSolutionsEngineer-Commercial
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Solutions Engineer - Commercial at Talkdesk. Skills: Customer experience, AI, Contact center technology, Consultative selling. Partner with Solutions Engineers and Account Executives. Support customer discovery”
What You'll Achieve.
Improve customer experience; Modernize contact center operations; Accelerate business outcomes; Drive measurable outcomes; Rids world of bad customer experiences
Industry & Context.
Problem-solving; Connect customer needs to solutions
Travel as needed
What They're Looking For.
Must Have
Bachelor's degree in technical, business, data, communications, or related, Equivalent practical experience, Interest in technology, Interest in customer experience, Interest in SaaS, Interest in artificial intelligence, Interest in cloud software, Interest in contact center solutions, Interest in digital transformation, Excellent communication skills, Excellent listening skills, Excellent interpersonal skills, Ability to explain ideas clearly, Adapt communication style for different audiences, High level of curiosity, High level of coachability, High level of initiative, Willingness to learn, Problem-solving skills, Ability to connect customer needs to potential solutions, Ability to work effectively in a fast-paced, collaborative environment, Organizational skills, Attention to detail, Ability to manage multiple priorities, Demonstrated professionalism, Demonstrated accountability, Demonstrated responsiveness, Comfortable learning and working with technology platforms, Comfortable learning and working with software applications, Comfortable learning and working with data-driven tools, Comfortable learning and working with AI-enabled solutions
Nice to Have
AI experience strongly preferred, Presentation skills or desire to develop, Go-getter attitude, Internship or academic project in AI development, Internship or academic project in sales engineering, Internship or academic project in consulting, Internship or academic project in customer success, Internship or academic project in technical support, Internship or academic project in product, Internship or academic project in implementation, Internship or academic project in software, Internship or academic project in SaaS, Early professional experience in AI development, Early professional experience in sales engineering, Early professional experience in consulting, Early professional experience in customer success, Early professional experience in technical support, Early professional experience in product, Early professional experience in implementation, Early professional experience in software, Early professional experience in SaaS, Exposure to customer service, Exposure to contact centers, Exposure to CRM systems, Exposure to business intelligence, Exposure to workforce engagement management, Exposure to automation, Exposure to AI-powered applications, Experience presenting to groups, Experience facilitating discussions, Experience explaining technical concepts to non-technical audiences, Familiarity with Salesforce, Familiarity with Zendesk, Familiarity with ServiceNow, Familiarity with Amazon Connect, Familiarity with Genesys, Familiarity with NICE, Familiarity with Five9, Familiarity with other customer experience platforms, Familiarity with other contact center platforms, Interest in developing expertise in AI, Interest in developing expertise in Agentic AI, Interest in developing expertise in automation, Interest in developing expertise in integrations, Interest in developing expertise in analytics, Interest in developing expertise in enterprise architecture, Interest in developing expertise in customer experience transformation
What You'll Do.
Partner with Solutions Engineers and Account Executives
Support customer discovery
Support product demonstrations
Support technical sales activities
Understand customer business challenges
Understand contact center operations
Understand technical environments
Understand transformation goals
Assist in preparing product demonstrations
Assist in delivering product demonstrations
Show how Talkdesk solves customer problems
Show how Talkdesk improves customer experience
Show how Talkdesk drives business outcomes
Support creation of customer demos
Support creation of customer-specific use cases
Support creation of presentations
Support creation of follow-up materials
Support creation of technical documentation
Help document customer requirements
Help document business objectives
Help document technical considerations
Help document integration needs
Help document next steps
Develop foundational knowledge of Talkdesk solutions
Collaborate with Solutions Engineering
Collaborate with AI Solutions Engineering
Collaborate with Value Advisory
Collaborate with Enterprise Architecture
Collaborate with Partner Engineering
Collaborate with Proposal Management
Collaborate with Demo Engineering
Collaborate with Product
Collaborate with Sales
Collaborate with Customer Success
Support high-quality customer engagements
Participate in customer meetings
Participate in discovery sessions
Participate in AI workshops
Participate in internal deal reviews
Participate in enablement sessions
Participate in team learning activities
Build confidence explaining technical concepts
Support competitive positioning
Learn to differentiate Talkdesk solutions
Contribute to internal enablement
Contribute to demo assets
Contribute to reusable content
Contribute to knowledge sharing
Contribute to team best practices
Develop understanding of AI impact
Develop understanding of automation impact
Develop understanding of enterprise integrations impact
Continuously develop technical skills
Continuously develop presentation skills
Continuously develop consulting skills
Continuously develop business acumen skills
Continuously develop customer-facing skills
Travel to customer meetings
Travel to internal events
Travel to team sessions
How You'll Work.
Team & Collaboration
Solutions Engineers; Account Executives; Customer Success; Product Management; Engineering; Marketing; Value Advisory; Enterprise Architecture; AI Solutions Engineering; Partner Engineering; Proposal Management; Demo Engineering; Sales; Cross-functional teams
Communication Scope
Customer communication; Technical communication; Presentation skills; Business-oriented communication
Full Job Description
Role Overview The Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation. The Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences. As an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering. This is a developmental role for high-potential early talent who are eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling. The ideal candidate is curious, coachable, customer-focused, technically minded, and excited to grow into a trusted technical advisor. Key Responsibilities Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities. Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals. Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, im
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