EliseAI
Housing, Healthcare
AssociateSolutionsEngineer
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“Associate Solutions Engineer at EliseAI. Skills: System knowledge, Customer issue resolution, Data analysis. Deeply understand our systems, customers, and how they work best together. Onboard clients and translate their preferences into our system’s settings”
What You'll Achieve.
Ensure the best possible customer experience; Reduce manual work; Improve accessibility; Deliver a seamless experience across essential services
Industry & Context.
Analytical skills; Investigate issues' root cause and impact
Willingness to work in person at our office 5 days a week
What They're Looking For.
Must Have
Bachelor's degree in Computer Science or equivalent field, 1-3 years of experience in similar role or field, Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience, Bias towards data-driven decision-making and analytical skills, written and verbal communication skills
Nice to Have
Experience with support software and CRMs (e.g., Zendesk, Salesforce), Experience in a customer-facing role, Computer Science degree, bootcamp certificate, or equivalent, Experience building projects using low code / no code tools such as Retool, Advanced knowledge of Google Sheets or Excel, Familiarity with DataDog or other similar event-logging software, Familiarity with Postman or other API testing tools, Familiarity with Reporting tools such as Tableau, Experience writing SQL queries
What You'll Do.
Deeply understand our systems
and how they work best together
Onboard clients and translate their preferences into our system’s settings
Understand how our integrations work with client email
and property management systems
Understand how our clients’ businesses work and how issues they report impact their operations
customer-obsessed support to our clients
and professionally communicate with clients to understand their issues
and the business impact they’re causing
Resolve issues by providing empathetic
extra-mile customer service
Prioritize your time according to the issue's impact on our clients’ businesses
Advise clients on best practices for configuring and interacting with their AI Assistant
Investigate and document bugs
Investigate issues' root cause and impact using SQL queries
and other data sources
Write highly effective ticket summaries that provide clear descriptions of the issue
and relevant documents that will help prioritize the issue and quickly solve it
Communicate bug fixes to our clients
confirm the issue is solved
and share these updates with your team members
How You'll Work.
Team & Collaboration
Works with other internal teams to troubleshoot customer issues; Share bug fix updates with team members
Communication Scope
Written communication skills; Verbal communication skills; Quickly, clearly, and professionally communicate with clients
Full Job Description
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience. Key Responsibilities Deeply understand our systems, customers, and how they work best together: - How we onboard clients and translate their preferences into our system’s settings. - How our integrations work with client email, calendar, CRM, and property management systems. - How our clients’ businesses work and how issues they report impact their operations. Provide excellent, customer-obsessed support to our clients: - Quickly, clearly, and professionally communicate with clients to understand their issues, reproduct
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