SS&C
Financial Services
AssociateSolutionsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Solutions Analyst at SS&C. Skills: Customer Success, Client Relationships, Value Realization. Manage operational responsibilities. Manage product support responsibilities”
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Bachelor's Degree, client facing skills, excellent verbal and written communications, Superior problem-solving and analysis skills, Desire to work directly with clients, Ability to take initiative, handle increasing responsibility and autonomy
Nice to Have
1-2 years of relevant experience, customer service experience, technology field experience, Familiarity with SQL
What You'll Do.
Manage operational responsibilities
Manage product support responsibilities
Collaborate across numerous teams
Collaborate across systems
Interact with clients
Assess client requests
Troubleshoot client requests
Manage client requests
Provide real-time solutions
Act as escalation for client counterparties
Act as escalation for internal teams
Develop understanding of financial technology
Develop understanding of investment products
How You'll Work.
Team & Collaboration
Client Solutions team; internal teams; Portfolio Managers; Traders; Operations teams; Technology teams
Communication Scope
Verbal communications; Written communications
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Associate Solutions Analyst** **Locations** : Chicago, IL | Hybrid ** _Get To Know The Team:_** SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We’re in search of someone with interest in technology and the financial markets to join our team as an Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model and Business Casual Dress Code, including jeans * **Your Future:** 401k Matching Program, Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave * **Wide Ranging Perspectives:** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees * **Training:** Hands-On, Team-Customized, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! **_What You Will Get To Do:_** * Analysts are empowered to manage a diverse set of operational and product support responsibilities, col
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