Relay
AssociateSoftwareEngineer(SiteReliabilityEngineering)
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“Associate Software Engineer (Site Reliability Engineering) at Relay. Skills: Site Reliability Engineering, Automation, Infrastructure as code. Monitor system health. Improve system performance”
What You'll Achieve.
Ensure customers can count on us when it matters most; Reduce toil; Improve reliability across infrastructure; Help the team ship safely and often
Industry & Context.
Solving real problems
24/7 on-call rotation
What They're Looking For.
Must Have
Experience managing reliable services and systems, Familiarity with Linux-based environments, Comfort working in the terminal, Genuine curiosity about how systems work, communication skills, collaborative mindset
Nice to Have
Experience with capacity planning, Resource forecasting, Exposure to production systems where low latency is a high priority, Familiarity with AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, Packer
What You'll Do.
Monitor system health
Improve system performance
Improve system availability
Build observability tooling
Write automation in Python
Write automation in Elixir
Manage infrastructure as code
Evolve infrastructure as code
Support CI/CD pipelines
Improve CI/CD pipelines
Participate in on-call rotation
Drive incidents to resolution
Coordinate information flow during incidents
Contribute to post-incident reviews
Turn lessons learned into improvements
How You'll Work.
Team & Collaboration
Coordinate the flow of information across Engineering during incidents; Work alongside experienced engineers
Communication Scope
Communication skills
Full Job Description
Associate Software Engineer, Site Reliability Engineering About Relay Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk. Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Join Relay? A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100. The Relay Culture: Work alongside 250+ team members in an amenity-rich Raleigh campus (fitness center, sports courts, cafeteria). We’ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. We call that "Best Work In My Life" (BWIML). Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers and overall efficiency. We've already facilitated over 2.5 billion messages and supported countless deskless workers. Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development. Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth. World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones. About the Role/Team We're looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you'll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You'll work alongside experienced engineers to build and maintain the infrastr
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