ServiceNow
Technology
AssociateSoftwareEngineer,SearchInfrastructure
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“Associate Software Engineer, Search Infrastructure at ServiceNow. Skills: Search infrastructure, Data pipelines, Microservices. Build scalable search infrastructure services. Maintain scalable search infrastructure services”
Industry & Context.
Performance; Optimization; Scalability; Latency; Monitoring
In-person role
What They're Looking For.
Must Have
0-3 years of experience, BS in computer science or related field
Nice to Have
Prior exposure to search technologies, Experience with containers/Docker, Experience with cloud infrastructure like AWS/GCP/Azure, Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale, Experience solving for performance, optimization, scalability, latency, and monitoring
What You'll Do.
Build scalable search infrastructure services
Maintain scalable search infrastructure services
Maintain microservices
Design high-throughput data pipelines
Operate high-throughput data pipelines
Consume messaging queues
Produce to messaging queues
Integrate chunking services
Integrate embedding services
Integrate access control services
Deliver deadline-sensitive work
Drive reliability improvements
Drive operability improvements
Manage index lifecycle
How You'll Work.
Team & Collaboration
Cross-functional teams; Core engineering teams; ML engineering teams; Platform engineering teams
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. * Build and maintain scalable search infrastructure services and microservices that power search experiences across machine learning and platform teams. * Design and operate high-throughput data pipelines that consume and produce to messaging queues (e.g. Kafka), integrating with chunking, embedding, and fine-grained access control services across the platform. * Deliver deadline-sensitive work regularly that is interdependent with other engineering teams, including those owning embedding, chunking, and access control services. * Drive reliability and operability improvements across the search platform, including index lifecycle management policies, capacity planning, and cluster scaling strategies. * This is a highly collaborative, in-person role working cross-functionally with Core, ML, and Platform engineering teams to deliver robust, production-grade search capabilities. * Prior exposure to search technologies such as Lucene, Solr, or Elasticsearch is a plus. ## Qualifications * 0-3 years of experience. * Familiarity with Python/Golang/Java/C++. * Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure. * Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale. * Desire to work at a startup pace with a high degree of ownership. * Experience solving for performance, optimi
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