Occ Is Available At Www
Associate,ServiceManagement
“Associate, Service Management at Occ Is Available At Www. Skills: ServiceNow Discovery, ServiceNow Service Mapping, ServiceNow Administration. Maintain and enhance ServiceNow Discovery. Integrate with federated discovery sources”
Industry & Context.
analytical and problem-solving ability; solve problems creatively
What They're Looking For.
Must Have
2-3 years’ experience in implementing ServiceNow or similar platforms for ITSM, Comprehensive understanding and background in ServiceNow Discovery, 2-3 years hands-on experience designing, implementing, and managing ServiceNow Discovery, 1-3 years hands-on experience managing service mapping, Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation, Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST, System administration experience using SHELLASH and / or PowerShell, Familiarity with XML and JSON/script language concepts, analytical and problem-solving ability, Resourceful, takes the initiative to accomplish goals and objectives, Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences, Bachelor's degree in a related area, 1-3 years of related experience, Minimum 2 years’ experience working in an IT related field, Minimum 2 year’s experience working with ServiceNow
Nice to Have
Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers
What You'll Do.
Maintain and enhance ServiceNow Discovery
Integrate with federated discovery sources
Participate in development and deployment of ServiceNow Service Mapping
Identify alternative solutions
develop and deploy solutions
Support IT Service Management team needs
Administration and development of ServiceNow Discovery
Integration with federated discovery sources
Build fit for purpose solutions
Participate in creation and review of user stories
Provide constructive feedback
Embrace industry best practices
Follow SDLC procedures
Ensure information system products meet quality standards
Perform application and project risk analysis
Recommend quality improvements
Write automation scripts
Interface with 3rd party applications
Participate in or lead projects
How You'll Work.
Team & Collaboration
Work with business, technical and non-technical professionals; Work with OCCs ServiceNow Platform team; Collaborative and supportive environment
Communication Scope
communication (written and verbal); interpersonal skills
Process & Methodology
projects of low to moderate complexity
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