GLG
Human Expertise Platform
Associate,Service-GlobalPSF
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“Associate, Service - Global PSF at GLG. Skills: Client service, Communication, Project management. Engage daily with clients to build relationships. Deliver tailored support”
What You'll Achieve.
Maximize commercial outcomes; Grow revenue; Ensure retention of existing accounts; Delight clients
Industry & Context.
Critical thinking; Creative problem-solving skills
Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
What They're Looking For.
Must Have
Bachelor's degree or higher, 0-3 years of work experience in client-facing, sales, or account management roles, Demonstrated critical thinking and creative problem-solving skills, Excellent communication and interpersonal skills, including comfort with phone-based outreach, Ability to work independently and collaboratively, in an ever-changing and fast-paced environment, Receptive to close coaching and feedback, Ability to multitask and prioritize effectively, while ensuring an attention to detail, Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
Nice to Have
Become a people manager and lead future Associates once you outperform as an individual contributor
What You'll Do.
Engage daily with clients to build relationships
Deliver tailored support
Deploy custom solutions
Own client projects from start to finish
Search for and/or recruit the right expert(s)
Deliver high-quality outcomes to clients and experts
Uphold GLG’s compliance framework
Embrace company values
How You'll Work.
Team & Collaboration
Collaborate with colleagues, your manager, and internal stakeholders; Work with colleagues around the world
Communication Scope
Excellent communication and interpersonal skills; Comfort with phone-based outreach; Communication skills
Process & Methodology
Project management
Full Job Description
GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead. Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills. Specific responsibilities include (but are not limited to): Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts Upholding GLG’s compliance framework and embracing our company values As an Associate, you will have the opportunity to: Excel in a fast-paced, demanding, and highly collaborative environment with colleague
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