The Adaptavist Group
Information Technology And Services
AssociateServiceDeskAnalyst(f/m/d)(germanspeaker)
“Associate Service Desk Analyst (f/m/d) (german speaker) at The Adaptavist Group. Skills: Providing excellent customer service, Owning assigned issues/incidents through the ticket lifecycle management, Creating issue ticket and initial triage to identify problem issue/area, Applying problem solving analysis and techniques to resolve issues where appropriate, Assigning the issue to an appropriate Systems Engineer based on problem issue, skill set and resources available, Acting as main coordinatio”
What You'll Achieve.
ensure that we resolve their issues quickly to ensure they remain customers with Adaptavist for the long term.
Industry & Context.
Applying problem solving analysis and techniques to resolve issues where appropriate; Using problem-solving tools and techniques to help identify and resolve issues
What They're Looking For.
Must Have
German & English proficient, Based in Germany
Nice to Have
Experience within a fast-paced, fast-growth Tech start-up environment
What You'll Do.
Provide 1st level service support and resolution to existing and new Managed Services customers with their issues in relation to their Managed Service provided by Adaptavist.
Provide 1st line support and incident management to either resolve customer issues directly
or escalate the issue accordingly.
Responsibilities will follow ticket lifecycle management from triage to debugging through to smoke testing and resolution in line with the agreed Service Level Agreements (SLA).
Play a critical part in providing excellent service to our customers
ensuring that we resolve their issues quickly to ensure they remain customers with Adaptavist for the long term.
How You'll Work.
Team & Collaboration
Confidence in collaborating with systems engineers to bring the issue to a successful resolution; Providing clear communication and updates to the customer and key stakeholders within the team (systems engineers, Service Delivery Managers)
Communication Scope
Providing clear communication and updates to the customer and key stakeholders within the team; Excellent organisational, prioritisation and interpersonal skills
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