Associate,RetailChannels(BilingualTeller)

The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR. MAJOR DUTIES & RESPONSIBILITIES: * Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions. * Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures. * Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. * Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions. * Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently. * Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas. * Performs end of day balancing according to procedures. * Adheres to security, audit, and compliance requirements. * May act as a mentor/trainer to new Virtual Tellers. * Communicates customer comments, issues and requests to the appropriate branch/department. * Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology. * Promotes benefits of the technology and ensures a positive experience. * Other duties may be assigned. EDUCATION AND EXPERIENCE: * Associate or bachelor’s degree in business administration or related field required. * One (1) year of customer service, call center or sales experience required. * Minimum education and experience required can be substituted with the equivalen