Salesforce
AI CRM
AssociateRenewalsManager
“Associate Renewals Manager at Salesforce. Skills: negotiating contracts, customer management, renewals process. owning and executing a portfolio of renewal contracts in an assigned territory. minimizing financial attrition”
What You'll Achieve.
minimize financial attrition; maximize contract value; protect and enhance customer trust; maximize the financial results for Salesforce; drive business value and results
Industry & Context.
uncover roadblocks
What They're Looking For.
Must Have
2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts, negotiation skills that allow for value-based contract negotiations, customer billing contact process management, ability to manage a high volume of transactions and tasks, Customer management experience, fluency in Portuguese is required
Nice to Have
Knowledge of salesforce. com product and platform features, capabilities, and best use, Experience with an enterprise CRM or customer service application, Experience with salesforce. com a significant plus, Ability to manage transactions through every stage
What You'll Do.
owning and executing a portfolio of renewal contracts in an assigned territory
minimizing financial attrition
locking in the most favorable terms
identifying growth opportunities
ensuring that customers are set up for success while maximizing the financial results for Salesforce
Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust
Own and manage the renewals process in collaboration with the account teams
Identify customer requirements
and manage the renewal to completion
Communicate risk clearly and take steps to mitigate
Accurately maintain and accurately forecast a rolling 90 day forecast of renewals in your territory
How You'll Work.
Team & Collaboration
partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal; Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
Communication Scope
Communicate risk clearly
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