AssociateProjectDeliveryLead

## Accountabilities Lead and coordinate end-to-end delivery of customer onboarding and managed service transition projects, ensuring timelines, scope, and success criteria are clearly defined and achieved. Serve as the primary point of contact for customers and internal technical teams, facilitating communication, expectation setting, and progress tracking throughout the project lifecycle. Translate customer requirements into structured project plans, assigning tasks to engineering resources and ensuring accountability across all stakeholders. Monitor project execution using project management tools, ensuring updates, documentation, and reporting are accurate, timely, and accessible. Collaborate with account and onboarding teams to confirm scope, service inclusions, and financial or invoicing-related requirements. Manage project coordination tasks such as service order initiation, information requests, and conversion of orders into actionable project workflows. Support engineers and cross-functional teams in resolving blockers and maintaining momentum through clear communication and structured follow-up. Requirements: 1–3+ years of experience in project coordination, project management, professional services, or customer delivery roles. Strong organizational skills with the ability to manage timelines, task tracking, and multiple stakeholders simultaneously. Excellent communication skills, both written and verbal, with the ability to interact confidently with technical and non-technical audiences. Basic understanding of IT concepts such as cloud computing, networking, cybersecurity, and disaster recovery. Familiarity with technologies such as Microsoft 365, Windows Server, Azure or other cloud environments, and networking fundamentals. Experience using project management tools such as Smartsheet, ServiceNow, or similar platforms is highly valued. Strong interpersonal skills, including teamwork, adaptability, conflict resolution, and a proactive attitude toward probl