Icf
AssociateProgramSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Program Specialist at Icf. Skills: Load management, Program support, Data analysis. Process customer applications. Support customer applications”
Industry & Context.
Analyze data; Find errors; Address errors; Problem-solving capabilities
Office travel, Client site travel, Background check, Drug screening
What They're Looking For.
Must Have
Bachelor's degree or 1 year related experience, 6+ months experience in energy, environmental or sustainability work, Pass background check and drug screening
Nice to Have
Experience with Microsoft Office, Prior experience supporting utility energy efficiency or demand response programs, Experience with customer management and engagement, Ability to work independently in fast-paced environment, General understanding of energy initiatives, Excellent verbal, interpersonal and written communication skills, Analytical, problem-solving and decision-making capabilities, Familiarity with PowerBI, SharePoint, Teams
What You'll Do.
Process customer applications
Support customer applications
Create and maintain Excel spreadsheets
Find and address errors
Develop client reports
Update client reports
Support staff with data management
Support staff with data analysis
Provide program status updates
Handle issues from subcontractors
Handle issues from customers
Handle issues from customer service representatives
Assist with customer engagement
Support business development
Support demand side management program designs
Support client programs
Address client issues
Address customer issues
Take minutes during calls
Coordinate with internal teams
How You'll Work.
Team & Collaboration
Internal teams; Flexible Load Management; Delivery; Operations; IT
Communication Scope
Client reports; Program status updates
Full Job Description
**Associate Program Specialist- Load Management** **Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel)** **Are you ready to make a difference?** To support our growth, ICF is seeking an entry level candidate to provide program support for our utility program team in Maryland. Working closely with program and portfolio managers, this individual will coordinate and contribute to various deliverables such as creating and managing progress reports, conducting research on load management or electric vehicle initiatives for utilities, supporting program stakeholders and participants, and researching products and enhancements. What is a load management program? ICF partners with utilities to design and implement load management programs that enable utilities to strategically reduce and shift energy demand while maintaining a high-quality customer experience. ICF load management programs integrate multiple distributed energy resources (DERs), including smart thermostats, electric vehicles, batteries, and water heaters, into a coordinated framework that can be dispatched during periods of peak energy demand. As a trusted partner to utility clients, ICF provides full lifecycle support, including program design, technology partnerships, customer outreach and enrollment, incentive administration, and ongoing client operations. We leverage advanced analytics and our experience across diverse markets to orchestrate grid-edge resources that deliver measurable load reductions and system reliability improvements. This position is highly remote, but in-person office days and events are encouraged. Some travel to client sites may be required (<5%). **Why you will love working here:** * Quality of life: Flexible workplace arrangements, work-life balance * Local events and team-building focus * Investment of the community: Donation matching, volunteer opportunities * Investment in you: Tuition reimbursement, access to professional development resources, 401km
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