Icf

AssociateProgramSpecialist

$61–104k Columbia, Maryland, United States; Reston, Virginia, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Associate Program Specialist at Icf. Skills: Load management, Program support, Data analysis. Process customer applications. Support customer applications”

Industry & Context.

Problems you'll solve

Analyze data; Find errors; Address errors; Problem-solving capabilities

Eligibility Requirements

Office travel, Client site travel, Background check, Drug screening

What They're Looking For.

Must Have

Bachelor's degree or 1 year related experience, 6+ months experience in energy, environmental or sustainability work, Pass background check and drug screening

Nice to Have

Experience with Microsoft Office, Prior experience supporting utility energy efficiency or demand response programs, Experience with customer management and engagement, Ability to work independently in fast-paced environment, General understanding of energy initiatives, Excellent verbal, interpersonal and written communication skills, Analytical, problem-solving and decision-making capabilities, Familiarity with PowerBI, SharePoint, Teams

What You'll Do.

Process customer applications

Support customer applications

Create and maintain Excel spreadsheets

Find and address errors

Develop client reports

Update client reports

Support staff with data management

Support staff with data analysis

Provide program status updates

Handle issues from subcontractors

Handle issues from customers

Handle issues from customer service representatives

Assist with customer engagement

Support business development

Support demand side management program designs

Support client programs

Address client issues

Address customer issues

Take minutes during calls

Coordinate with internal teams

How You'll Work.

Team & Collaboration

Internal teams; Flexible Load Management; Delivery; Operations; IT

Communication Scope

Client reports; Program status updates

Full Job Description

**Associate Program Specialist- Load Management** **Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel)** **Are you ready to make a difference?** To support our growth, ICF is seeking an entry level candidate to provide program support for our utility program team in Maryland. Working closely with program and portfolio managers, this individual will coordinate and contribute to various deliverables such as creating and managing progress reports, conducting research on load management or electric vehicle initiatives for utilities, supporting program stakeholders and participants, and researching products and enhancements. What is a load management program? ICF partners with utilities to design and implement load management programs that enable utilities to strategically reduce and shift energy demand while maintaining a high-quality customer experience. ICF load management programs integrate multiple distributed energy resources (DERs), including smart thermostats, electric vehicles, batteries, and water heaters, into a coordinated framework that can be dispatched during periods of peak energy demand. As a trusted partner to utility clients, ICF provides full lifecycle support, including program design, technology partnerships, customer outreach and enrollment, incentive administration, and ongoing client operations. We leverage advanced analytics and our experience across diverse markets to orchestrate grid-edge resources that deliver measurable load reductions and system reliability improvements. This position is highly remote, but in-person office days and events are encouraged. Some travel to client sites may be required (<5%). **Why you will love working here:** * Quality of life: Flexible workplace arrangements, work-life balance * Local events and team-building focus * Investment of the community: Donation matching, volunteer opportunities * Investment in you: Tuition reimbursement, access to professional development resources, 401km

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