ShopMy
e-commerce
Associate,ProductSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate, Product Support at ShopMy. Skills: Product Support, Customer Support, Technical Support. Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution.. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed.”
What You'll Achieve.
Deliver an exceptional support experience for the brands who use ShopMy.; Help brands unlock the full potential of the ShopMy platform.
Industry & Context.
Sharpen problem-solving skills; Troubleshoot technical issues
What They're Looking For.
Must Have
Bachelor's Degree, 1–2 years in customer support, product operations, or related roles, written and verbal communication skills with the ability to relay technical concepts clearly, Highly organized and detail-oriented with the ability to manage multiple requests, Proficiency with tools such as Google Suite, Microsoft Office, and Zoom, Eagerness to learn new systems such as Zendesk, Intercom, or Jira, A team player with a customer-first mindset
Nice to Have
Experience working in a startup or high-growth SaaS environment, Familiarity with customer support tools (Zendesk, Intercom, Jira), Knowledge of the creator economy, affiliate marketing, or e-commerce platforms, Ability to prioritize and execute effectively under tight deadlines
What You'll Do.
Assist the Product Support team in managing inbound support requests from brands
ensuring timely and accurate resolution.
Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed.
Document and maintain accurate records of product issues
Contribute to building out support resources
and knowledge base articles.
Partner with cross-functional teams to surface valuable customer insights that inform product improvements.
Support ad-hoc projects across the Product organization
contributing to process improvements and efficiency.
How You'll Work.
Team & Collaboration
Partner with cross-functional teams to surface valuable customer insights that inform product improvements.; Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.; Escalate complex cases to senior Product and Engineering when needed.
Communication Scope
written and verbal communication skills with the ability to relay technical concepts clearly
Full Job Description
Join ShopMy – Powering the Future of Digital Marketing ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the Role We are adding a new Product Support Associate to our Product team, where you will help deliver an exceptional support experience for the brands who use ShopMy. In this role, you will be on the front lines of helping brands unlock the full potential of the ShopMy platform. It’s an exciting opportunity for someone early in their career who is eager to dive into the technical side of our product, sharpen problem-solving skills, and play a key role in supporting both our customers and our internal teams. Your Impact in the Role Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources, including FAQs, help guides, and knowledge base articles. Partner with cross-functional teams to surface valuable customer insights that infor
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