Chanel
Associate,ProductOperations
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“Associate, Product Operations at Chanel. Skills: Product Operations, After-Sales, Client Services. Assist with day-to-day After-Sales operations. Work with client relations, quality, and workshop”
What You'll Achieve.
Ensure lead times are sustained; Ensure finished repairs comply with CHANEL quality standards
Industry & Context.
5 days in person office at the Piscataway, New Jersey office
What They're Looking For.
Must Have
1-2 years of experience, Excellent communication skills, attention to detail, Ability to work colllaboraitely across department, Ability to thrive in a team environment, Excellent verbal and written communication skills, Comfortable working in systems, Proficiency in MS Office
Nice to Have
Bachelors degree
What You'll Do.
Assist with day-to-day After-Sales operations
Work with client relations
Repair quality control
Create process improvements
Organize and segregate repairs
Implement process flows
Manage accurate item count
Ensure finished repairs comply
Perform admin functions
Organize outbound repair shipments
Partner with outbound logistics team
Identify process efficiencies
How You'll Work.
Team & Collaboration
Working in a highly collaborative environment; Collaborating with passionate teammates; Ability to work colllaboraitely across department; Ability to thrive in a team environment
Communication Scope
Excellent communication skills; Excellent verbal and written communication skills
Full Job Description
**_Associate, Product Operations_** _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL._ **_About the role:_** CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role will be a key member in our After-Sales team. This person will be responsible for assisting with the day-to-day After-Sales operations. The coordinator will be responsible for working with our client relations, quality, and workshop atelier on daily functions involving Product inspection, repair feasibility, repair organization, and repair quality control. Our ideal candidate will have 1-2 years of experience and passion for product and client services. ** _What impact you can create at CHANEL:_** * Create process improvements in the organization and segregation of repairs within the After-Sales space and workshop, implement process flows for stock and client reapairs to ensure lead times are sustained * Manage accurate count of all items flowing in / out of the repair workshop daily * Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards * Perform admin functions related to outbound repairs, including system steps and photographing repairs * Organize outbound repair shipments, partner with outbound logistics team on repair shipments, priority repairs * Occassionally partner with Inventory Controller on cycle counts and physical inventory processes * Identify process efficiencies with existing processes ** _You are energized by:_** * Working in a highly collaborative environment * Passion for product, with high attention to detail * Multi-tasking within projects in a d
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