TrueLoyal
Computer Software
AssociateProductDesigner
“Associate Product Designer at TrueLoyal. Skills: Product design, UX, Interaction design, Prototyping, Figma, AI tooling. Own design across your assigned product surface (UGC or Loyalty), including the admin console, the member-facing experience, and the visual system that ties them together. Sit in on customer calls with brand operators”
What You'll Achieve.
Translate customer conversations into shipped product; Design for an admin operator and an end consumer in the same week; Ship AI-native product alongside engineers; See your work in front of real members within your first month; Deliver significant value to customers
Industry & Context.
Systems Thinker; You see the rules behind the experience; You intuit why people do what they do and design accordingly; Self-Starter; You see problems and pick them up without being asked
Fully in-office role, Monday through Friday, Authorization to work in the United States, No visa sponsorship is available for this position
What They're Looking For.
Must Have
0-2 years of experience in product design, UX, or interaction design (internships, freelance, and capstone projects count), A portfolio of student work, internship work, or personal projects that shows your design thinking and visual craft, Working fluency in Figma, Comfort prototyping interactions, not just static screens, Daily use of Claude, ChatGPT, Cursor, v0, Claude Design, Figma AI, or similar AI tools in your design workflow, written communication, Authorization to work in the United States
Nice to Have
Comfort prototyping in code is a plus, For the UGC seat: a social media native who lives on TikTok and Instagram, understands creator and community dynamics, and can articulate why one social product feels different from another, Running a community yourself (Discord server, club, creator collective) is a plus, For the Loyalty seat: a love of game economics, gamification, progression systems, behavioral incentives, and the mechanics that make people keep coming back, Having designed a gamification or economic system that you can talk about is a plus, Game design, behavioral economics, or psychology degrees with design portfolios will also be considered
What You'll Do.
Own design across your assigned product surface (UGC or Loyalty)
including the admin console
the member-facing experience
and the visual system that ties them together
Sit in on customer calls with brand operators
Turn raw conversations into design input
using AI tooling as your accelerant
and working prototypes
Work directly with the engineers in your pod through run design QA on staging
and partner on fixes before release
Contribute to the visual language and component library used across the Advocacy or Loyalty surface
Help maintain product documentation
and support Customer Success with enablement materials
Treat the product with a mission critical learn how the team supports customers when issues come up
Help build and maintain the backlog for your size and sequence design work in partnership with the VP of Product & Product Owner
and make the case for what ships next and what waits
How You'll Work.
Team & Collaboration
Work directly with the engineers in your pod; Partner on fixes before release; Sequence design work in partnership with the VP of Product & Product Owner
Communication Scope
written communication; explain a design decision
Process & Methodology
Roadmap & Prioritization, Help build and maintain the backlog for your size and sequence design work, Make the case for what ships next and what waits
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