Cielo Projects
Industrial Operations
AssociateProductAnalyst
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“Associate Product Analyst at Cielo Projects. Skills: ThingWorx Platform, Industrial connectivity, IoT edge technologies, Customer Support. Provide Level 1 technical support. Diagnose and resolve problems”
What You'll Achieve.
Ensure high system uptime; Elevate quality; Accelerate cycle times; Improve resilience; Enable sustainable profit growth
Industry & Context.
Analytical and problem-solving abilities
Permanent US-hours shift (5:00 pm—2:00 am, 7:00 pm—4:00 am, or 9:00 pm -6:00 am IST)
What They're Looking For.
Must Have
Experience working with technically diverse teams, Verbal and written communication skills for English
Nice to Have
ThingWorx Certified Developer / Support Engineer, Knowledge of manufacturing, industrial IoT, or automation environments
What You'll Do.
Provide Level 1 technical support
Diagnose and resolve problems
Perform root-cause analysis
Monitor system performance
Work directly with customers
Document issue resolutions
Conduct product demos
Conduct training sessions
Conduct onboarding workshops
Collaborate with IoT developers
Collaborate with solution architects
Collaborate with QA teams
Coordinate with industrial automation teams
How You'll Work.
Team & Collaboration
Working alongside a highly talented and collaborative team; Collaborate with engineering teams; Collaborate with IoT developers; Collaborate with solution architects; Collaborate with QA teams; Coordinate with industrial automation teams; Ability to work in cross-functional teams
Communication Scope
Excellent communication skills; Verbal communication skills; Written communication skills
Full Job Description
WHO WE ARE Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios -- ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) -- to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations -- here to power the future of manufacturing. OUR MISSION Enabling the world's industrial producers to do the right things right—across every shift, every plant, every day. We help manufacturers prosper by equipping them with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth. WHY THIS IS A ONCE-IN-A-CAREER OPPORTUNITY * Lead in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation. * Join a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world. * Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate. We are looking for a Product Analyst with hands-on experience in ThingWorx, industrial connectivity solutions, and IoT edge technologies. You will be responsible for delivery of Product, Application and Development Support to our customers and partners while working alongside a highly talented and collaborative team. The ideal candidate will troubleshoot IoT platform issues, support integration with industrial devices, collaborate with engineering teams, and ensure high system uptime. Key Responsibilities Technical Support & Troubleshooting * Provide Level 1 technical support for IoT platform i
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