Salesforce
Technology
AssociateproactiveMonitoringEngineer
Neural analysis suggests this role is
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“Associate proactive Monitoring Engineer at Salesforce. Skills: Proactive monitoring, Technical support, Salesforce platform. Monitor Salesforce platform health. Detect anomalies and potential issues”
What You'll Achieve.
Ensure platform health; Ensure customer success; Minimize disruption; Improve future response times; Long-term fixes
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis; Troubleshooting
Flexible to work on different Shifts, Available to work on weekends and Holidays
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field, 6–24 months of experience in technical support, IT operations, systems monitoring, or related role, Solid understanding of cloud computing concepts, SaaS platforms, and web technologies, Basic familiarity with monitoring tools and concepts, Analytical and problem-solving skills, Excellent written and verbal communication skills, Ability to prioritize and manage multiple tasks, Genuine passion for customer success, Hands-on experience with Salesforce Administration, Working knowledge of Salesforce development fundamentals, Ability to read and interpret debug logs, error messages, and system exceptions
Nice to Have
Familiarity with Salesforce products, Prior experience using/supporting CRM platforms, Exposure to monitoring and observability tools, Basic scripting or automation skills, Understanding of ITIL frameworks or incident management best practices, Salesforce Administrator or Developer certification is a plus, Experience working in an Agile or DevOps environment
What You'll Do.
Monitor Salesforce platform health
Detect anomalies and potential issues
Analyze monitoring alerts
Analyze system metrics
Escalate findings to engineering or operations teams
Engage with customers affected by issues
Provide timely communication
Provide resolution guidance
Resolve support cases
Partner with Engineering
Partner with Site Reliability Engineering
Partner with Cloud Operations
Partner with senior Technical Support Engineers
Drive issue resolution
Drive continuous improvement
Document troubleshooting procedures
Document known issues
Document best practices
Leverage internal monitoring tools
Streamline alert management
Identify recurring patterns
Identify systemic issues
Escalate insights to engineering teams
How You'll Work.
Team & Collaboration
Engineering teams; Site Reliability Engineering; Cloud Operations; Technical Support Engineers
Communication Scope
Technical concepts; Customer communication
Process & Methodology
Agile, DevOps
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ ****About Futureforce University Recruiting**** Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. **Job Category** Customer Success **Job Details** ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Salesforce Salesforce is the world's #1 CRM platform, empowering companies of every size and industry to connect with their customers in a whole new way. We believe in doing business as the greatest platform for change — and that starts with our people. At Salesforce, we're committed to creating a diverse, equitable, and inclusive workplace where everyone can thrive. ** **About the Role We are looking for a motivated and detail-oriented Associate Technical Support Engineer – Proactive Monitoring to join our growing Technical Support Engineering team. In this role, you will be at the forefront of ensuri
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