Dragos
ICS/OT Cybersecurity
AssociatePrincipalResidentEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Associate Principal Resident Engineer at Dragos. Skills: ICS/OT Cybersecurity, Dragos Platform, Customer-facing technical expertise, Deployment and optimization. Serve as an onsite, customer-facing technical expert. planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment”
Industry & Context.
troubleshooting; break/fix manage escalations
Must live within a reasonable commuting distance of Houston, TX, willing to work a hybrid schedule that includes regular onsite work at customer facilities, Willingness to travel up to 25%, All new hires must pass a background check as a condition of employment
What They're Looking For.
Must Have
Must live within a reasonable commuting distance of Houston, TX, willing to work a hybrid schedule that includes regular onsite work at customer facilities, 5+ years of ICS/OT cybersecurity experience, Networking experience including knowledge of IP networks, OSI model, Purdue model, and ICS protocols, Experience with Linux (command line), Experience with Docker, Experience with scripting languages (Python, shell, etc.), Experience with SIEMs, Experience with ELK stack, Experience with on-premise and cloud software solutions for the enterprise, ability to manage multiple stakeholders and projects, Customer-oriented, attentive to client needs, Willingness to travel up to 25%
Nice to Have
Senior title preferred
What You'll Do.
customer-facing technical expert
and optimizing the Dragos Platform within the customer's industrial environment
Work hands-on at customer facilities to install the platform
tune it to their operational needs
ensure reliable security coverage across their ICS/OT systems
guide customers through deployment
and ongoing platform adoption
Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases
and define Dragos Platform objectives
Partner with client teams on network architecture
and coordinate and conduct full deployments including upgrades
and configuration changes
and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability
build foundational workflows
and provide troubleshooting and break/fix manage escalations as needed
Provide knowledge transfer
and new release feature walkthroughs to key stakeholders while documenting processes
Maintain ongoing client engagement by soliciting feedback on feature requests
communicating product roadmap updates
and identifying opportunities for additional Dragos products and services
Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes
How You'll Work.
Team & Collaboration
Collaborate with Dragos Sales and Solution Architect teams; Partner with client teams; Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting
Communication Scope
communication skills; interpersonal skills
Process & Methodology
manage multiple stakeholders and projects
Full Job Description
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: Our Customer Experience team is seeking a Resident Engineer who will partner with one of our customers in Houston. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure. Responsibilities: Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives. Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes. Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability. Develop content, build foundational workflows, and provide troubleshooting and break/f
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