Nagarro
Hospitality
AssociatePrincipalConsultant(ProductOwner)
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“Associate Principal Consultant(Product Owner) at Nagarro. Skills: Product vision, Roadmap execution, Agile methodologies, Stakeholder alignment. Define product vision, strategy, and roadmap. Collaborate with stakeholders on OKRs and roadmap”
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Systems, Business Administration, Hospitality Management, or equivalent professional experience, 5+ years of progressive experience as a Product Owner/Product Manager, Proven track record managing hotel business systems (PMS, POS, CRM, loyalty, back-office) or similar property management platforms, Deep hands-on experience with Agile/Scrum methodologies, Understanding of system integrations, APIs, cloud platforms (AWS/AliCloud), and enterprise software delivery lifecycles, Excellent stakeholder management skills, Fluent Mandarin required
Nice to Have
CSPO (Certified Scrum Product Owner) or equivalent Agile certification, Direct experience with Opera Cloud, Oracle EPM/PPM solutions, Experience working in global, matrixed organizations, Knowledge of hospitality industry standards
What You'll Do.
Define product vision
Collaborate with stakeholders on OKRs and roadmap
Evaluate market trends and competitor offerings
Drive product innovation
and prioritize product backlog
Translate business needs into user stories
Maintain backlog hygiene
Lead agile ceremonies
Ensure alignment between business and technical execution
Partner with engineering
scalable system increments
Validate user acceptance testing
Sign off on production releases
Coordinate post-launch support
Manage dependencies across global teams and systems
Serve as primary business contact
Communicate roadmap progress
Gather feedback from hotel staff
Analyze system usage data
Drive data-driven prioritization
Champion guest-centric design
Balance short-term fixes with long-term enhancements
Ensure system changes comply with standards
Collaborate with QA team on test scenarios
Validate system integrations
How You'll Work.
Team & Collaboration
Agile engineering teams; Cross-functional teams; Global teams; Regional markets; Third-party vendors
Communication Scope
Written communication; Verbal communication; Technical specifications; Roadmap communication
Process & Methodology
Agile, Scrum, Roadmap planning
Full Job Description
Location: Shanghai China Employment Type: Full-Time About the Role seeking a Product Owner to own and evolve core hotel business systems (including PMS, POS, CRM, loyalty, and back-office operations) across global properties. You will act as the critical bridge between hotel operations, regional business stakeholders, and agile engineering teams, translating hospitality business needs into clear, prioritized product requirements. This role drives the roadmap, backlog, and value delivery for systems that power daily hotel operations, guest experiences, and revenue performance. Key Responsibilities 1. Product Vision & Roadmap - Define, communicate, and execute the product vision, strategy, and multi-year roadmap for hotel business systems, aligned with global business goals, guest experience priorities, and operational efficiency targets. - Collaborate with hotel operations leaders, regional directors, finance, revenue management, and IT stakeholders to align on OKRs, resolve conflicts, and ensure roadmap transparency. - Continuously evaluate market trends, emerging hospitality tech (e.g., cloud PMS, contactless services), and competitor offerings to drive product innovation, working with engineering team. 2. Backlog & Requirements Management - Own, groom, and prioritize the product backlog (epics, features, user stories, bugs) based on business value, guest impact, technical feasibility, etc. - Translate complex hotel business needs into clear user stories, acceptance criteria, use cases, and workflow diagrams for engineering teams. - Maintain backlog hygiene: remove obsolete items, refine estimates, and align sprint priorities with team capacity. 3. Agile Delivery & Cross-Functional Leadership - Lead core agile ceremonies: sprint planning, backlog refinement, daily standups, sprint review, and retrospective; ensure alignment between business expectations and technical execution. - Partner closely with engineering, UX/UI, QA, DevOps, and third-party vendors (e.g., Op
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