BranchLab
Healthcare
Associate,PlatformOperations
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate, Platform Operations at BranchLab. Skills: Platform Operations, Campaign Delivery, Audience Management. Support audience builds. Support audience distributions”
What You'll Achieve.
Execute tasks accurately; Execute tasks on time; Raise issues early; Communicate clearly; Document work carefully; Respond constructively to feedback; Contribute ideas to improve team
Industry & Context.
Troubleshooting; Diagnose issues; Identify opportunities
Legal authorization to work in U.S.
What They're Looking For.
Must Have
0–2 years of experience, Attention to detail, Commitment to accuracy, Ability to follow defined processes, Complete work reliably against deadlines, Organizational skills, Manage multiple assigned tasks, Clear written communication skills, Clear verbal communication skills, Comfort asking clarifying questions, Comfort escalating blockers early
Nice to Have
Interest in audience strategy, Interest in campaign activation, Interest in healthcare commercialization, Interest in data-driven marketing, Interest in platform operations, Excited to work in fast-paced startup, Flexible, Willing to jump in where needed
What You'll Do.
Support audience builds
Support audience distributions
Execute workflows for audience setup
Execute workflows for audience distribution
Execute workflows for audience QA
Execute workflows for audience status tracking
Execute workflows for audience documentation
Ensure accuracy across audience logic
Ensure accuracy across codes
Ensure accuracy across taxonomy
Ensure accuracy across rates
Ensure accuracy across client seat IDs
Ensure accuracy across delivery status
Monitor assigned delivery tasks
Raise inconsistencies
Raise unclear requirements
Maintain clear documentation of delivery status
Maintain clear documentation of required inputs
Maintain clear documentation of completed QA steps
Maintain clear documentation of open issues
Review audience setup details
Review delivery instructions
Review partner requirements
Review internal trackers
Identify opportunities to reduce errors
Identify opportunities to clarify workflows
Identify opportunities to improve delivery timelines
Support troubleshooting when issues arise
Gather relevant context
Gather partner updates
Gather internal details
Escalate delivery issues
Escalate data discrepancies
Escalate timeline risks
Escalate unclear partner responses
Track open troubleshooting items
Communicate updates to internal stakeholders
Work closely with Platform Operations team
Collaborate with Client Services
Collaborate with internal partners
Understand client objectives
Understand client requirements
Understand client timelines
Understand delivery expectations
Provide status updates
Contribute to team culture
Build understanding of audience strategy
Build understanding of campaign performance
Build understanding of delivery partners
Build understanding of client goals
How You'll Work.
Team & Collaboration
Platform Operations team; Client Services; Internal partners; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Status updates; Context provision
Full Job Description
Job title: Associate, Platform Operations Reporting To: VP of Operations Job Type: Full-time, Hybrid in office Boulder, CO Work Authorization: Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship ABOUT BRANCHLAB BranchLab is an AI-native healthcare commercialization platform that helps pharmaceutical brands, healthcare marketers, agencies, and media partners identify, activate, and optimize audiences most likely to drive meaningful health outcomes. Using predictive modeling and advanced audience intelligence, BranchLab enables clients to build custom patient, caregiver, and healthcare professional (HCP) audiences, activate them across digital, TV, social, audio, and out-of-home media, and optimize performance against real-world outcomes. Our mission is to improve healthcare commercialization by helping organizations make faster and smarter marketing decisions while maintaining the highest standards of privacy, compliance, and scientific rigor. We work with some of the world's leading healthcare organizations to improve how treatments, providers, and health information reach the people who need them most. THE OPPORTUNITY We are seeking an Associate, Platform Operations to support the setup, QA, delivery, and tracking of audience-led campaigns. This role is ideal for someone early in their career who is detail-oriented, organized, curious, and excited to learn how audience strategy, campaign activation, platform partners, and client goals come together in a fast-moving Series A startup environment. You’ll work closely with the Platform Operations team and, with support, Client Services and other internal partners to help ensure audience deliveries are accurate, timely, and well-documented. The right person will be energized by change, eager to raise their hand, and willing to jump in where needed to support new priorities, changing workflows, and emerging team needs. KEY RESPONSIBILITIES Audience Builds & Deli
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