Delivery Hero
Internet
AssociatePeopleOperations
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“Associate People Operations at Delivery Hero. Skills: HR administration, Employee support, Onboarding, Record maintenance, Employee engagement, Payroll assistance. Responsible for all administration work and tasks in the HR department. Providing support to employees by addressing employee issues, queries and grievances”
What You'll Achieve.
Deliver on the required KPIs
Industry & Context.
Providing support to employees by addressing employee issues, queries and grievances; Respond to employees’ queries and resolve issues in a timely and professional manner; Think of creative and sustainable ways to improve the People operations process
Omani National (Mandatory for this specific vacancy)
What They're Looking For.
Must Have
1-2 year(s) of full-time professional experience in time office management, general HR and administration, Knowledge of local employment laws, MS Office skills including Word, Excel and PowerPoint, Fluent in both languages Arabic and English, Omani National (Mandatory for this specific vacancy)
What You'll Do.
Responsible for all administration work and tasks in the HR department
Providing support to employees by addressing employee issues
queries and grievances
Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date
Support New joiners in their onboarding week with anything required between local and regional teams
Ensure to update and maintain the group emails data and slack groups in the local market
Prepare announcements for new joiners on the common slack channels
and update business new updates or government announcements to public - local people
Promoting best culture practices through PEAKON analysis along with the LM and training stakeholders on the outcome
Prepare quarterly calendar of engagement activities by focusing on 3 core values of Talabat
Manage legal certifications and quality approvals up to date
such as best place to work
municipality and official document with PRO’s assistance
Updating and maintaining employee benefits
and similar records (Insurance and WD)
Performing file audits to ensure that all required employee documentation is collected and maintained
ready for MoL inspections
Assist with exit interviews
take feedback and build professional reasoning
Help facilitate vendor information for HoF’s activities by working closely with the procurement team
Conduct regular/quarterly engagement activities with the teams and provide support on any events required
Track terminated/resigned employee’s residency and EOS payments
Keeping track of resigned employees’ insurance and social security cancellations
Assist coordination with specialist Pops and prepare payroll data
Prepare the Monthly Reports budget Vs. Expenditure related to engagement and other activities across under people ops budget
Prepare and issue offline offer letters in line with company policies and approved hiring plans for pickers
Conduct culture fit interviews/calls with shortlisted candidates to assess alignment with company values and store operations requirements for store stuff
Manage and coordinate onboarding and induction programs for store staff
ensuring smooth joining and compliance with documentation processes
Oversee and track weekly disciplinary actions and penalties for store staff
ensuring adherence to company policies and proper documentation
Handle payroll processing for both Q-Commerce and Talabat employees
including preparation and management of the interns’ stipend sheet
ensuring accuracy and timely disbursement
Respond to employees’ queries and resolve issues in a timely and professional manner
Gather and analyse data with useful HR metrics
like time to hire and employee turnover rates
Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs
Keep up-to-date with the latest HR trends and best practices
How You'll Work.
Team & Collaboration
Coordinate with core operations; Support New joiners in their onboarding week with anything required between local and regional teams; Training stakeholders on the outcome of PEAKON analysis; Working closely with the procurement team; Assist coordination with specialist Pops
Communication Scope
Interpersonal and communication skills with the ability to form and maintain good relationships with employees; Fluent in both languages Arabic and English
Process & Methodology
Excellent planning, follow-up, and organisational skills, Ability to create and maintain daily, weekly, monthly follow-ups and Schedules
Full Job Description
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Role Summary Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries and grievances. What’s On Your Plate? Onboarding, culture & employee experience: * Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date. * Support New joiners in their onboarding week with anything required between local and regional teams. * Ensure to update and maintain the group emails data and slack groups in the local market. * Prepare announcements for new joiners on the common slack channels, and update business new updates or government announcements to public - local people. * Promoting best culture practices through PEAKON analysis along with the LM and training stakeholders on the outcome * Prepare quarterly calendar of engagement activities by focusing on 3 core values of Talabat Regulatory: * Manage legal certifications and quality approvals up to date, such as best place to work, CR, municipality and official document with PRO’s assistance. Record Maintenance: * Updating and maintaining employee benefits, employment status, and similar records (Insurance and WD) * Performing file audits to ensure that all required employee documentation is collected and maintained, ready for MoL inspections * Assist with exit interviews, take feedback and build professional reasoning. Employee engagement * Help facilitate vendor information for HoF’s activities by working closely with the procurement team. * Conduct regular/quarterly engagement acti
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