Innovaccer Analytics
Healthcare
AssociatePartner-CustomerSuccess(HealthcareProvider)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Partner - Customer Success (Healthcare Provider) at Innovaccer Analytics. Skills: Customer Success, Account Management, Executive Relationships, Value Realization. Own post-sale customer relationships. Manage renewals”
What You'll Achieve.
Ensure renewals; Drive expansion; Ensure value realization; Achieve Net Revenue Retentions; Improve renewal forecast accuracy; Progress expansion pipeline; Achieve account retention; Drive customer business priorities; Deliver outcomes aligned to contractual commitments; Deliver outcomes aligned to executive expectations; Mitigate churn risk
Industry & Context.
Risk mitigation; Corrective actions; Churn risk mitigation
What They're Looking For.
Must Have
8–12+ years in healthcare consulting, 8–12+ years in customer success, 8–12+ years in account management, 8–12+ years in enterprise SaaS, Background in healthcare operations, Background in payer/provider models, Background in clinical analytics, Comfortable setting direction, Comfortable making judgement calls, Comfortable holding teams accountable, Proven experience owning senior executive relationships, Demonstrated commercial mindset, Exceptional written communication skills, Exceptional verbal communication skills, Demonstrated ability to drive outcomes, Experience in ambiguous environments, Experience in fast changing environments, Experience with distributed teams, Experience with offshore delivery teams
Nice to Have
MBA or equivalent strategic training strongly preferred
What You'll Do.
Own post-sale customer relationships
Ensure value realization
Build executive trust
Operate as post-sale Account Executive
Own account narrative
Drive measurable business outcomes
Translate platform capabilities into value
Accountable for Net Revenue Retentions
Accountable for renewal forecast accuracy
Accountable for expansion pipeline progressions
Accountable for account retention
Drive expansion strategy
Orchestrate expansion deals
Identify expansion opportunities
Qualify expansion opportunities
Progress expansion opportunities
Maintain forward-looking account growth plan
Serve as primary executive contact
Articulate value in cost efficiency
Articulate value in quality improvement
Articulate value in clinical outcomes
Articulate value in operational scalability
Ensure value realization narratives support decisions
Build trust through deep understanding
Develop stakeholder maps
Develop success plans
Develop risk mitigation plans
Ensure delivery outcomes aligned to contracts
Ensure delivery outcomes aligned to expectations
Drive corrective actions through delivery teams
Translate customer goals into priorities
Partner with CEMs to ensure delivery
Develop documented mitigation plans
Conduct disciplined operating rhythms
Act as executive quarterback
Influence roadmap conversations
Ensure tight internal alignment
Use data to prove value delivered
Use data to support renewal justification
Use data to enable expansion conversations
Translate complex analytics into executive narratives
Translate clinical insights into executive narratives
Translate operational metrics into executive narratives
Present confidently to senior leadership
Provide structured recommendations
Provide concise recommendations
How You'll Work.
Team & Collaboration
Partnering with Sales; Partner with Customer Engineering Managers; Act as executive quarterback across Product; Act as executive quarterback across Engineering; Act as executive quarterback across Analytics; Act as executive quarterback across Delivery; Ensure tight internal alignment
Communication Scope
Executive presentations; Storytelling
Process & Methodology
Account strategy, Success plans, Risk mitigation
Full Job Description
**About the Role** The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers. The Associate Partner Customer Success operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders. **A Day in the Life** ### 1\. Commercial Ownership (Renewals & Expansion) * Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. * Drive expansion strategy and deal orchestration, partnering with Sales where required. * Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. * Maintain a forward-looking account growth plan tied to customer business priorities. ### 2\. Executive Relationship & Value Leadership * Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). * Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. * Articulate value in the language of: * Cost efficiency * Quality improvement * Clinical outcomes * Operational scalability * Ensure value realization narratives directly support renewal and expansion decisions * Build trust by demonstrating deep understanding of payer, provider, and healthcare operations. ### 3\. Strategic Account Management * Own the account strategy, including stakeholder mapping, success plans, and risk mitigation. * Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams. * Translate customer goals into clear priorities for internal teams
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