Rolls-Royce
AssociateOrderManagementCoordinator–SpareParts
“Associate Order Management Coordinator – Spare Parts at Rolls-Royce. Skills: Order management, Customer support, Spare parts. Support customer accounts through Order to Cash process. Provide parts order assistance to customers”
Industry & Context.
Problem-solving skills; Make complex decisions
Work on-call, Support urgent customer calls during weekends, Support urgent customer calls during holidays, Occasional travel
What They're Looking For.
Must Have
Authorized to work in U.S. without sponsorship, Bachelor's Degree in Business or 4 years' customer support experience, 4 years' supply chain management experience, Willingness for occasional travel (less than 10%)
Nice to Have
Proficient with PC and MS Office Suite, Proficient with SAP ERP, Knowledge of RRSA/mtu organization, Knowledge of logistics and order management processes, Knowledge of SAP operating system, Spanish/Portuguese language
What You'll Do.
Support customer accounts through Order to Cash process
Provide parts order assistance to customers
Create spare parts orders
Change spare parts orders
Cancel spare parts orders
Process spare parts orders
Respond to customer inquiries
Respond to customer complaints
Provide status updates until resolution
Learn processes and procedures
Review open order reports
Review customer requests
Check status of past due items
Check status of escalated items
Request resolution from other departments
Collaborate on continuous improvement initiatives
Escalate issues to supervisors
Document actions taken
Document required actions
Share experiences with team
Provide feedback to management
Keep company property clean
Keep company property organized
Keep company property operational
Promote safety culture
Promote compliance culture
Perform special projects
How You'll Work.
Team & Collaboration
Collaborate with Order Management Coordinators; Collaborate on continuous improvement; Review with team weekly
Communication Scope
Oral communication; Written communication
Applying for this Associate Order Management Coordinator – Spare Parts role?
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