AssociateOrderManagementCoordinator–SpareParts

## **Job Description** **Title: Associate Order Management Coordinator – Spare Parts** _Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance._ **Key Accountabilities:** * Support assigned customer accounts through the Order to Cash process, providing responsive parts order assistance to customers by telephone, e-mail or in person with regards to creating, changing or cancelling spare parts orders and subsequent order processing. * Assist with timely and accurate responses to customers’ inquiries or complaints and provide regular status updates until final resolution is reached. * Collaborate with Order Management Coordinators to learn processes and procedures for various account and order types. * Support Order Coordinators and customers by reviewing open order reports or customer requests, checking on status of past due, or escalated items. * Request resolution from other departments on availability, credit, pricing, system, quality, sales restrictions, and other issues and collaborate on continuous improvement initiatives, escalating to Order Management Coordinators or Supervisors if resolution is not provided. * Track complaints and process issues, document actions taken and those still required for resolution. Review with team weekly to share experiences and brainstorm on solutions, both short and long-term. * Provide regular feedback to management on account status, including order behavior, current issues, and ideas for improvement. * Occasionally work on-call to support urgent customer calls during weekends and holidays. * Keep company property clean, organized, operational, and control expenditures. * Promote a safety and compliance culture in area of responsibility and live the letter and the Rolls-Royce Code of Conduct. * Perform special projects as needed **Basic Requirements:** * Applicants m