Uber Freight
Logistics
AssociateOperationsManager(TransportationManagement)
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“Associate Operations Manager (Transportation Management) at Uber Freight”
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Full Job Description
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2891 About the Role The Associate Operations Manager plays a key leadership role within our Newport, KY Center of Excellence (COE), leading teams responsible for daily transportation operations, shipment execution, and customer support. In this role, you will be responsible for driving operational performance, developing team members, and ensuring exceptional service delivery for customers. You will work closely with Operations, Carrier Management, and Client Engagement teams to support customer success, improve processes, and achieve key performance and financial objectives. This position is ideal for a transportation or logistics professional who enjoys leading people, solving operational challenges, analyzing performance metrics, and driving continuous improvement in a fast-paced environment. This is a full-time, hybrid position based out of our Newport, KY COE. The schedule is Monday through Friday, 8:00 AM – 5:00 PM, with a hybrid model of 2 remote days (Monday and Friday) and 3 in-office days (Tuesday–Thursday). Some after-hours support may be required for escalations. What the Candidate Will Do Lead, coach, and develop a team of Operations Specialists responsible for daily transportation execution and customer support. Monitor team performance and drive accountability for key operational metrics and service expectations. Conduct regular coaching sessions, performance discussions, and development planning with direct reports. Analyze weekly KPI trends and operational performance to identify opportunities for improvement. Partner with Carrier Management, Client Engagement, and Operations Leadership to resolve issues and support customer needs. Lead conflict resolution and complex problem-solving efforts related to transportation execution and service performance. Participate in customer-facing and internal meetings to review operational performance, service levels, and strategic initiatives. Suppor
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