NielsenIQ
Market Research
AssociateOperationsClientPartner
Neural analysis suggests this role is
optimal for mid candidates.
“Associate Operations Client Partner at NielsenIQ. Ensure regular execution of BAU deliverables. Communicate to client about BAU delivery”
What You'll Achieve.
driving revenue; enabling simpler, more enduring and cost-efficient database production for NIQ; driving revenue; enabling simpler, more enduring and cost-efficient database production for NIQ; timely and accurate resolution of operational client requests and issues; ensuring SLA & service standards
Industry & Context.
Problem solving skills
What They're Looking For.
Must Have
Bachelor's Degree or equivalent experience, Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes, able to translate business expectations into technical specifications, technical understanding of the operations production platforms, capabilities to secure the necessary translation of client requirements into a technical specification, Good understanding of the local FMCG industry, Good relationship management skills, Well-developed analytical skills, very good attention to details, Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude, Independent in executing tasks, driving progress, working out solutions, Ability to work effectively in a team, Problem solving skills, Time management skills, verbal and written communication skills in both the local PH language and English, ability to simplify and present complex operational topics clearly, Good Excel knowledge
What You'll Do.
Ensure regular execution of BAU deliverables
Communicate to client about BAU delivery
Coordinate with BAU on post-production and pre-delivery checks
Act upon the incident management process
Responsible for quality assurance & resolution of operational escalations
contribute to and coordinate with Data Ops regular operations
Attend and contribute to internal meetings
Accountable for delivery of operational projects
Drive design of operational solutions
Introduce / suggest client pro-actively new improvements
Prepare and communicate impact analysis
Capture and share lessons learned
Identify gaps and areas for improvement
Contribute to resolving elements of regional & global clients’ queries
Accountable for E2E timely and accurate resolution
Support in resolution of other operational client queries
Triage tickets and cooperate closely with operations departments
Responsible for ensuring SLA & service standards
How You'll Work.
Team & Collaboration
Acts as the liaison between the clients, commercials, and various operational teams; advises, suggests, and discusses solutions with the internal and external clients; working with Customer Support; alignment with Customer Support; clarification of root causes; communication, discussing technical questions around process; identifying client’s needs; communication back to Customer Support team; cooperate closely with various operations departments; liaise with commercial, clients and various operational teams; work effectively in a team
Communication Scope
verbal and written communication skills in both the local PH language and English; ability to simplify and present complex operational topics clearly
Process & Methodology
Accountable for delivery of operational projects, define delivery targets, communicate progress, risk, status reporting
Full Job Description
Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role. Responsibilities * Ensure regular execution of the BAU deliverables maintenance and delivery to clients * Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization * Coordinate with BAU on post-production and pre-delivery checks for clients * Act upon the incident management process according to the formalized process and RACI * Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which is Accountable / SPOC for client) & Data Operations * Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client – in alignment with Customer Support * Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation * Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. * Drive design of operational solutions with the internal and external clients incl. identifying client’s needs and translating them into technical specifications in consideration of technical capabilities and limitations * Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more
Applying for this Associate Operations Client Partner role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about NielsenIQ?
Real rants from real employees. Read before you apply.