Manulife
AssociateOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Operations Analyst at Manulife. Manage onboarding, cross-boarding, and offboarding activities. Coordinate access provisioning and troubleshoot access issues”
What You'll Achieve.
ensuring timely and accurate support aligned with service level agreements; Ensure all tasks and deliverables comply with defined quality standards and SLA commitments
Industry & Context.
troubleshoot access-related issues; Analyze support requests to identify recurring issues, trends, and opportunities for process improvement
What They're Looking For.
Must Have
Must pass current job expectations and meet performance metrics, verbal and written communication skills, with attention to clarity and detail, Customer-focused mindset, with a commitment to service excellence, Organized and detail-oriented, with solid planning and time management abilities, Capable of working independently and collaboratively within a team and collaboratively in a fast-paced environment
Nice to Have
Knowledge of ITIL practices, security and risk management concepts is a plus, Familiarity with system platforms and interactions, including Mainframe (ACF2)
What You'll Do.
and offboarding activities
Coordinate access provisioning and troubleshoot access issues
Monitor the support mailbox consistently
Assign and manage ServiceNow request tickets
Escalate issues appropriately
Maintain and regularly update internal process documentation
Analyze support requests to identify recurring issues
Ensure all tasks and deliverables comply with quality standards
Support the documentation of technical processes
Contribute to project planning and execution
Proactively identify and recommend automation solutions
Take on additional responsibilities as assigned
How You'll Work.
Team & Collaboration
Coordinating with various internal and external teams to resolve access-related issues; Collaborate effectively with cross-functional teams across different geographies and cultures
Communication Scope
verbal and written communication skills, with attention to clarity and detail
Process & Methodology
participating in project planning, contribute to project planning and execution
Full Job Description
The Associate Operations Analyst is responsible for managing onboarding, offboarding, and access requirements for Canadian teams, ensuring timely and accurate support aligned with service level agreements. The role involves handling incident tickets, maintaining documentation, and coordinating with various internal and external teams to resolve access-related issues. It also includes identifying opportunities for process automation, supporting technical documentation efforts, and participating in project planning. _**Responsibilities**_ * Manage onboarding, cross-boarding, and offboarding activities for Canadian teams, ensuring completion within established timelines and service standards. * Coordinate access provisioning and troubleshoot access-related issues in collaboration with GBS/Genpact and other support teams. * Monitor the support mailbox consistently and respond to inquiries in a timely and professional manner. * Assign and manage ServiceNow request tickets, prioritizing based on urgency and following documented procedures. * Escalate issues appropriately to designated support teams, ensuring accurate logging and timely notifications. * Maintain and regularly update internal process documentation and knowledge databases to reflect current practices. * Analyze support requests to identify recurring issues, trends, and opportunities for process improvement. * Ensure all tasks and deliverables comply with defined quality standards and SLA commitments. * Support the documentation of technical processes and contribute to project planning and execution in partnership with team leaders. * Collaborate effectively with cross-functional teams across different geographies and cultures. * Proactively identify and recommend automation or integration solutions to streamline administrative tasks when applicable. * Take on additional responsibilities as assigned by MBPS Management or Manulife Business Units to support evolving business needs. ** _Requirements_** * Bachelo
Applying for this Associate Operations Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Manulife?
Real rants from real employees. Read before you apply.