Grab
Internet
Associate,MerchantEnablement
Neural analysis suggests this role is
optimal for mid candidates.
“Associate, Merchant Enablement at Grab. Skills: Merchant Enablement, platform adoption, operations optimization, merchant growth, merchant insights, platform performance. Lead local execution of product launches, experiments, and initiatives. Drive post-onboarding merchant enablement programmes”
What You'll Achieve.
merchants are operationally prepared; adoption targets are achieved; increase adoption of Grab's platform tools and capabilities; improve operations; unlock growth opportunities on Grab; identify growth opportunities and areas for operational improvement; improve platform capabilities and merchant experience
Industry & Context.
Ability to evaluate complex situations and develop practical solutions
What They're Looking For.
Must Have
Minimum 3 years of experience in operations, analytics, or project/program management, Ability to evaluate complex situations and develop practical solutions, Experience managing projects through structured planning followed by execution, Comfortable operating in environments with evolving priorities, Passionate about continuous improvement, Collaborative mindset and communication to work with different teams
What You'll Do.
Lead local execution of product launches
Drive post-onboarding merchant enablement programmes
Develop programmes and guidance to help merchants adopt best practices
Monitor merchant performance and operational signals
Surface merchant insights and systemic pain points
How You'll Work.
Team & Collaboration
Work closely with teams across Deliveries, GrabFin, OmniCommerce, as well as Product, Finance, and Legal; partnering with other teams to improve platform capabilities and merchant experience
Communication Scope
communication to work with different teams
Process & Methodology
structured planning followed by execution
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Singapore Operations team drives and grows Grab's business in Singapore, developing strategies and capabilities that create value for our community. Within this team, the Merchant Operations team represents the voice of our merchant-partners, focusing on improving their experience and success while delivering a seamless journey for both merchants and consumers. We work closely with teams across Deliveries, GrabFin, OmniCommerce, as well as Product, Finance, and Legal, to operationalise key initiatives, embed local insights, and optimise platform experiences while supporting business growth. Get to Know the Role The Merchant Enablement Associate focuses on supporting merchants after their launch on Grab, helping them deepen platform adoption, optimise operations, and unlock sustained growth opportunities. You will work with merchants and other teams to ensure merchant needs are addressed and that merchants can utilise Grab's platform features and operational tools. You will also identify merchant pain points, improve enablement resources, and contribute to plans that enhance merchant experience and platform performance. By strengthening post-onboarding support, you will help improve merchant engagement, operational performance, and the platform experience. Responsibilities: * Lead local execution of product launches, experiments, and initiatives, ensuring merchants are operationally prepared and adoption targets are achieved. * Shape platform improvements by providing merchant insig
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