Baylor University Medical Center
Hospitality
AssociateManagerVisitorManagement
“Associate Manager - Visitor Management at Baylor University Medical Center. Skills: Visitor management, Guest services, Operational metrics. Deliver guest service exceptionally. Set positive example”
What You'll Achieve.
Achieve quality service levels; Meet business demands; Meet productivity goals; Exceed client expectations
Industry & Context.
Manual transmission, 50 pounds lifting, 25 pounds lifting, 10 pounds lifting, 10% travel
What They're Looking For.
Must Have
Valid driver's license, Clean driving record, 1 year related experience
Nice to Have
Associate's degree or equivalent
What You'll Do.
Deliver guest service exceptionally
Perform guest service duties
Allocate labor resources
Integrate Towne Park standards
Review guest satisfaction results
Recruit and hire associates
Respond to associate feedback
Establish employee expectations
Provide new associate orientation
Provide on-the-job training
Recognize great performance
Provide growth opportunities
Train and coach performers
Conduct performance appraisals
Provide feedback and coaching
Discipline associates
Develop working relationships
Maintain meeting rhythms
Maintain communication channels
Follow through on commitments
Maintain high visibility
Focus team on objectives
Drive business metrics
Identify and collect revenue
Complete shift reports
Complete revenue reports
Supervise revenue reconciliation
Supervise ticket reconciliation
Ensure scheduling controls
Ensure overtime controls
Ensure tip reporting controls
Ensure timekeeping controls
How You'll Work.
Team & Collaboration
Client staff members
Communication Scope
Present information; Written communication; Verbal communication
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