Towne Park

hospitality

AssociateManagerValet&ParkingServices

$55–60k National Harbor, Maryland, United States FULL TIME
The Brief

“Associate Manager - Valet & Parking Services at Towne Park. Skills: process management, operational metrics, resource planning. Manage the delivery of guest/patient hiring. Manage training, evaluating and discharging”

What You'll Achieve.

Ensuring high levels of client, customer and associate satisfaction; Achieve quality and service levels; Meet business demands and productivity goals; Exceeding expectations

Industry & Context.

hospitality
Problems you'll solve

Ability to maintain accuracy and composure while under pressure; Effectively handle guest/patient complaints and difficult situations

Eligibility Requirements

Must be able to drive manual transmission, Ability to represent the company effectively in a variety of settings, Ability to read, analyze, and interpret general business policies, Ability to compose professional internal and external business communications, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk, Handle or feel objects, tools or reach with hands, Climb balance, Stoop, kneel, crouch or crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus, Exerting up to 50 pounds of force occasionally, Up to 25 pounds of force frequently, Greater than 10 pounds of force constantly to move objects, May be exposed to inclement weather, Varying degrees of temperatures, Travel of up to 10% may be required

What They're Looking For.

Must Have

Valid driver’s license and clean driving record, A minimum of one (1) year of related experience in hospitality

Nice to Have

Associate’s degree or equivalent degree preferred

What You'll Do.

Manage the delivery of guest/patient hiring

evaluating and discharging

assigning and directing

Manage appraising financial management

Address customer and manage associates

Ensure guest service experience is delivered exceptionally

Allocate labor resources efficiently

Integrate Towne Park’s standards

Recruit and hire best people

Respond proactively to associate feedback

Train and coach team members

Conduct performance appraisals

Develop cohesive working relationships with clients

Drive business metrics for forecasting

Ensure associates accurately collect revenue

Supervise reconciliation of revenue and tickets

How You'll Work.

Team & Collaboration

Develop cohesive working relationships with the clients’ staff members; Maintain regular meeting rhythms and communication channels with the client; Ensures the entire team is focused on exceeding expectations

Communication Scope

Written and verbal communication skills; Effectively present information

Free ATS check

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