Towne Park
hospitality
AssociateManagerValet&ParkingServices
“Associate Manager - Valet & Parking Services at Towne Park. Skills: Client satisfaction, Associate management, Service delivery. Manage client, customer, and associate satisfaction. Manage guest/patient hiring, training, and discharging”
What You'll Achieve.
Achieve quality and service levels; Meet business demands and productivity goals; Exceed client expectations
Industry & Context.
Handle guest/patient complaints and difficult situations
Must be able to drive manual transmission, Physical demands include sitting or standing for extended periods, walking, handling objects, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, Lifting requirements: up to 50 pounds occasionally, up to 25 pounds frequently, greater than 10 pounds constantly, May be exposed to inclement weather and varying temperatures, Travel of up to 10% may be required
What They're Looking For.
Must Have
Valid driver’s license and clean driving record, A minimum of one (1) year of related experience in hospitality, Ability to drive manual transmission, Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications, Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures, Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications, Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails, Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations, A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
Nice to Have
Associate’s degree or equivalent degree preferred
What You'll Do.
and associate satisfaction
Manage guest/patient hiring
Appraise financial management
Address customer issues
Manage a minimum of two associates
Deliver exceptional guest service experience
Allocate labor resources efficiently
Integrate Towne Park standards
Recruit and hire associates
Respond to associate feedback
Train and coach associates
Conduct performance appraisals
Develop cohesive working relationships with clients
Drive business metrics
Ensure accurate revenue collection
Supervise revenue reconciliation
Implement controls for scheduling and timekeeping
How You'll Work.
Team & Collaboration
Develop cohesive working relationships with the clients’ staff members; Maintain regular meeting rhythms and communication channels with the client; Ensure the entire team is focused on exceeding client expectations
Communication Scope
Written communication skills; Verbal communication skills; Present information effectively
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