Towne Park

hospitality

AssociateManagerValet&ParkingServices

$55–54k Indianapolis, Indiana, United States FULL TIME
The Brief

“Associate Manager - Valet & Parking Services at Towne Park. Skills: client satisfaction, associate management, financial management, operational metrics. Manage client, customer and associate satisfaction. Manage delivery of guest/patient hiring”

What You'll Achieve.

Achieve quality and service levels; Meet business demands and productivity goals; Exceed client expectations

Industry & Context.

hospitality
Problems you'll solve

Handle guest/patient complaints; Handle difficult situations

Eligibility Requirements

Must be able to drive manual transmission, Ability to represent the company effectively, Ability to maintain accuracy and composure under pressure, Physical ability to lift up to 50 pounds, Exposure to inclement weather, Travel up to 10%

What They're Looking For.

Must Have

Valid driver's license and clean driving record, A minimum of one (1) year of related experience in hospitality

Nice to Have

Associate's degree or equivalent degree preferred

What You'll Do.

customer and associate satisfaction

Manage delivery of guest/patient hiring

evaluating and discharging

assigning and directing

Manage financial management

Manage customer issues

Manage a minimum of two associates

Deliver guest service experience exceptionally

Allocate labor resources efficiently

Integrate Towne Park standards

Recruit and hire staff

Respond to associate feedback

Train and coach associates

Conduct performance appraisals

Develop client relationships

Drive business metrics

Ensure revenue collection accuracy

Supervise revenue reconciliation

How You'll Work.

Team & Collaboration

Develop cohesive working relationships with clients' staff; Maintain regular meeting rhythms with client; Follow through on client commitments; Ensure team is focused on client objectives

Communication Scope

Written communication skills; Verbal communication skills; Present information effectively

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