Towne Park
hospitality
AssociateManagerValet&ParkingServices
“Associate Manager - Valet & Parking Services at Towne Park. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage delivery of guest/patient hiring. Manage training, evaluating and discharging”
What You'll Achieve.
High levels of client satisfaction; High levels of customer satisfaction; High levels of associate satisfaction; Achieve quality and service levels; Meet business demands; Meet productivity goals; Exceed client expectations
Industry & Context.
Handle guest/patient complaints; Handle difficult situations
Must be able to drive manual transmission, Ability to represent the company effectively in diverse cultures, Ability to maintain accuracy and composure under pressure, Proven track record of being courteous, Sense of urgency, High level of safety, Perform duties independently with minimal supervision, Make day-to-day operational and financial decisions, Hiring and discharging associates, Disciplinary actions, Exerting up to 50 pounds of force occasionally, Exerting up to 25 pounds of force frequently, Exerting greater than 10 pounds of force constantly, Exposure to inclement weather, Exposure to varying temperatures, Travel up to 10%
What They're Looking For.
Must Have
Valid driver’s license and clean driving record, 1 year of related experience in hospitality
Nice to Have
Associate’s degree or equivalent degree
What You'll Do.
Manage delivery of guest/patient hiring
evaluating and discharging
assigning and directing
Manage financial management
Manage customer relations
Manage a minimum of two associates
Deliver exceptional guest service experience
Allocate labor resources efficiently
Integrate Towne Park’s standards
Recruit and hire best people
Respond to associate feedback
Conduct performance appraisals
Develop client relationships
Drive business metrics
Ensure revenue collection accuracy
Supervise revenue reconciliation
How You'll Work.
Team & Collaboration
Develop cohesive working relationships with clients’ staff members; Maintain regular meeting rhythms with client; Follow through on client commitments; Ensure team is focused on exceeding client expectations
Communication Scope
Written communication skills; Verbal communication skills; Present information effectively
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