AssociateManager-USRD

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Job Description * Lead, mentor, and develop a high-performing team with clear goals and accountability. * Act as an escalation point for client issues and ensure timely resolution. * Attend and contribute to internal meetings * Capture and share lessons learned related to solved issues * Identify gaps and areas for improvement in the process * Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries. * Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support * Conduct regular business reviews and feedback sessions with manufacturing clients. * Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence. * Analyze operational data and prepare performance and KPI reports for leadership. * Collaborate with cross-functional teams (Data Operations, Data Science, Technology) for seamless issue mitigation resolution and prevention. ## Qualifications Graduate with 6-9 years experience in operations * Leadership and people management expertise. * The candidate needs to have RD knowledge. * Strong client engagement and relationship-building skills, especially with manufacturing clients. * Advanced knowledge of compliance standards and audit processes. * Strategic thinking, communication, and analytical skills. ## Additional Information Our Benefits * Flexible worki