AssociateManager-TeamManager

About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results * Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development * Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems * Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards * Provide coaching, mentoring, and performance feedback to team members * Manage attrition, shrinkage, and other critical metrics of the team. * Support projects involving system enhancements or process automation * Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display. * Investigate and resolve complex Provider Data Management issues. * Combine people management and provider data management experience, along with data analysis, and customer serv