Sutherland
Outsourcing/Offshoring
AssociateManager-TeamManager
Neural analysis suggests this role is
optimal for mid candidates.
“Associate Manager - Team Manager at Sutherland. Drive the performance of a team. meeting and exceeding all KPI targets”
What You'll Achieve.
meeting and exceeding all KPI targets
Industry & Context.
interpret data; identify trends; make suggestions for improvements
What They're Looking For.
Must Have
Be able to work in MS Office, Be able to work in a fast-paced environment, Have analytical be able to interpret data, Have verbal and written communication
Nice to Have
Be pro-active in developing trust and professional rapport with employees, work as a team-player, identify trends, and make suggestions for improvements, be able to communicate in a clear, constructive, and professional manner
What You'll Do.
Drive the performance of a team
meeting and exceeding all KPI targets
and other critical metrics
Coach and mentor Consultants
providing feedback and performance management
Inform leadership on the latest trends
provide feedback to Ops Managers
Drive organizational initiatives within the team
Full Job Description
About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. ## Qualifications Our most successful candidates will have: - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make sugge
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