Icf
Energy Efficiency
AssociateManager,ProgramOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate Manager, Program Operations at Icf. Skills: program operations, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Direct the quality and performance of the team responsible for timely and accurate project reviews. Coordinate regular program-level deliverables (weekly reports, forecasting, etc. )”
What You'll Achieve.
Timely and accurate project reviews; Coordination of regular program-level deliverables (weekly reports, forecasting, etc. ); Compile/verify forecasts reports; Track contractual Key Performance Indicators (KPIs); Generate accurate and polished deliverables for all regulatory filings, reports, and presentations; Ensure that the programs are performing as expected and explain forecasted variances; Present performance metrics to internal and external stakeholders; Review and approve large projects in a timely manner and with high attention to detail; Conduct final desk reviews/approvals of projects over a certain incentive threshold
Industry & Context.
Analyzing data and trends to inform forecasts, decisions, and client updates
What They're Looking For.
Must Have
3+ years experience supporting or managing utility energy efficiency or demand‑side management programs and/or related experience
Nice to Have
Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets), Certifications related to operational excellence (PMP, Six Sigma, etc. ) and/or industry specific certificates (LEED, BPI, RESNET, etc. ), Project management experience, Experience with Power BI (or similar data visualization tool)
What You'll Do.
Direct the quality and performance of the team responsible for timely and accurate project reviews
Coordinate regular program-level deliverables (weekly reports
Compile/verify forecasts reports
Track contractual Key Performance Indicators (KPIs) and coordinate with portfolio manager on any necessary corrective action plans
Support internal and external team meetings by prepping and pulling quantitative data
coordinating with project managers on qualitative inputs
coordinating with portfolio lead on agenda
and documenting action items
Coordinate with rebate processing team to ensure all incentives are processed
Ensure timely customer and subcontractor payments
Generate accurate and polished deliverables for all regulatory filings
Maintain and update shared files
resources and program documents
Coordinate with program managers to develop and maintain portfolio-level performance forecasts and trend analysis
Maintain business workflow documents and keep process guides updated
Draft/compile program awards for clients
Coordinate with marketing to oversee accurate program promotions and information
Manage operations for the implementation of the Illinois portfolio(s)
Ensure that the programs are performing as expected and explain forecasted variances
Collaborate with program managers to ensure all activities related to quality program delivery are executed
Present performance metrics to internal and external stakeholders
Review and approve large projects in a timely manner and with high attention to detail
IT/reporting coordination
assisting with JIRA ticketing when necessary
Field requests from subcontractors
Assist with monthly data verification
Coordinate regularly with internal team members (such as engineers and energy analysts) to ensure standard operating procedures are followed
Conduct final desk reviews/approvals of projects over a certain incentive threshold
Manage bandwidth of team and adjust staffing strategies as needed
How You'll Work.
Team & Collaboration
Works with a cross-functional team, including program management, outreach, technical, and marketing personnel; Works closely with regional leadership; Works with the regional operations manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team; Coordinates across multiple large portfolios; Leverages regional staff based on fluctuating workloads; Coordinates with internal team members (such as engineers and energy analysts)
Communication Scope
Communicating effectively with internal teams, utility clients, and external partners
Process & Methodology
project delivery, strategy development, market expansion, performance tracking, project reviews, client deliverables, project startup activities, managing projects with attention to detail, timelines, and deliverables
Full Job Description
**Business Title: Associate Manager, Program Operations Location: Chicago, IL** **Ready to make a difference?** The Associate Manager, Program Operations is a leadership role within ICF’s Energy Efficiency Division, responsible for managing program operations across Illinois for the multiple utility portfolios. This position works with a cross-functional team, including program management, outreach, technical, and marketing personnel, and plays a central role in project delivery, strategy development, and market expansion. They will oversee a team of direct reports (primarily Operation Specialists) and work closely with regional leadership to ensure consistent, high-quality client delivery. This role supports the development of a holistic strategy across multiple portfolios, optimizes staffing based on workload fluctuations, and establishes best practices for core programmatic functions such as performance tracking, project reviews, and client deliverables. They will work with the regional operations manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team to develop and deliver a holistic strategy and consistent client delivery. The role will also coordinate across multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. **Why you will love working here:** * **Quality of life:** Flexible workplace arrangements, work-life balance, employee wellbeing programs * **Investment in the community:** Donation matching, volunteer opportunities * **Investment in you:** Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning * **Any many, many more** *Ask your recruiter for more details! **What you would be doing:** * **Direct the quality and performanc
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