AssociateManager,MarketplaceOperations

We're looking for an Associate Manager, Marketplace Operations, to own Courier Delivery Time (CDT) end-to-end across Bolt Food's 16+ markets in Europe and Africa. This role sits at the intersection of deep data analysis and cross-functional execution. You'll run the analysis yourself in SQL, identify what's driving performance, and work with local, central, and product teams to implement the changes that move the metric. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role You'll be embedded in the Marketplace Operations function within our Central Operations team, which builds the operational foundations for Bolt Food to scale globally. The right person for this role is a highly analytical executor, someone who digs into data themselves, identifies exactly what's driving performance, and then drives the operational changes that move the metric. Main tasks and responsibilities: Own CDT end-to-end across all markets. Build a deep understanding of its components — dispatch logic, courier supply, venue wait time, and delivery distance — and maintain a structured view of the biggest improvement opportunities at any given time. Run the analysis yourself. Deep-dive into CDT components by city, time of day, venue type, and courier segment using SQL. Translate findings into clear, prioritised actions — not just observations. Build and own core dashboards and reports that drive decision-making for central and local teams, including the primary CDT performance dashboard used across the organisation. Drive cross-functional execution. Work with local ops teams on delivery area chang