AssociateManager-IV

* Lead, mentor, and develop a high-performing team with clear goals and accountability. * Act as an escalation point for client issues and ensure timely resolution. * Attend and contribute to internal meetings * Capture and share lessons learned related to solved issues * Identify gaps and areas for improvement in the process * Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries. * Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support * Conduct regular business reviews and feedback sessions with manufacturing clients. * Monitor SLAs, KPIs, and quality standards to ensure delivery and client inquiry excellence. * Analyze operational data and prepare performance and KPI reports for leadership. * Collaborate with cross-functional teams (Data Operations, Data Science, Technology) for seamless issue mitigation resolution and prevention. ## Qualifications Graduate with 7+ years exp in Operations (Team handling exp is must) Working experience in SQL is an added advantage * Leadership and people management expertise. * Strong client engagement and relationship-building skills, especially with manufacturing clients. * Advanced knowledge of compliance standards and audit processes. * Strategic thinking, communication, and analytical skills. ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human overs