IQVIA
Life Sciences
AssociateManager,FCR
“Associate Manager, FCR at IQVIA. Skills: Team management, Performance coaching, Client relations. Manage meeting planners. Drive employee performance”
What You'll Achieve.
Meet customer experience expectations; Protect SLAs; Deliver measurable results
Industry & Context.
Resourcefulness; Solution-oriented response; Sense of urgency; Problem solving; Identify solutions; Create solutions
What They're Looking For.
Must Have
5+ years meeting industry experience, Microsoft Office suite proficiency
Nice to Have
Leading people experience, Managing teams experience, Leading projects experience, Life Sciences experience, HCP interaction regulations knowledge, Bachelor's Degree
What You'll Do.
Manage meeting planners
Drive employee performance
Promote employee engagement
Ensure client business rules
Identify potential outliers
Enact mitigation plans
Raise critical-to-compliance concerns
Plan and manage resources
Meet forecasted workload
Partner with Customer Success
Partner with Product Support
Manage client SOW deliverables
Manage client profitability
Manage client retention
Serve as primary contact
Handle customer service inquiries
Manage formal incident response
Implement corrective actions
Implement preventative actions
Setup client business rules
Escalate issues to support
How You'll Work.
Team & Collaboration
Client Core Team; Customer Success; Product Support
Communication Scope
Concise communication; Clear communication; Summarize situations; Articulate next steps; Effective listening; Assess urgent action; Communicate to audiences; Analyze data; Understand data story; Articulate action required
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