AssociateManagerERPPackageApplications

**Job Description:** **Essential Job Functions:** • * 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI. * Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities. * Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions. * Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation. * Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models. * Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval). * Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications. * Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design. * Preferred: ServiceNow CSA/CAD certifications, exposure to MCP ecosystem, and Performance Analytics. **Required Skills and Experience:** * Bachelor’s degree in Computer Science, Information Technology, or related fiel * Strong knowledge of Gen AI modules: * Proficiency in **JavaScript, Glide API, Flow Designer, REST/SOAP Integrations** , * Excellent communication, documentation, and client-facing skills. **Soft Skills:** * Strong problem-solving and analytical abilities. * Ability to manage multiple priorities and meet deadlines. * Collaborative mindset and strong stakeholder engagement skills. * Self-motivated with a passion for continuous learning. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can t