Authentic Brands Group
AssociateManager,DigitalOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Associate Manager, Digital Operations at Authentic Brands Group. Skills: Digital operations, Customer experience, Operational metrics, Cross-functional collaboration. Support customer experience initiatives. Escalate issues”
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3–5 years digital operations experience, 3–5 years customer experience experience, 3–5 years related role experience, Manage multiple workstreams, Track open items, Close loops without prompt, Pivot quickly as priorities shift, Understand how systems work, Improve systems, Track and report CX metrics, Work cross-functionally, Collaborate across internal teams, Collaborate across external partners
Nice to Have
eCommerce environment experience, Multi-brand environment experience, Returns platforms experience, Loop experience, eCommerce platforms experience, Shopify experience, AI-powered support tools experience, Licensed brand environment experience, B2B environment experience, Multi-brand environment experience, Bachelor's degree preferred
What You'll Do.
Support customer experience initiatives
Drive issue resolution
Provide actionable recommendations
Coordinate cross-functionally
Stay aligned on product launches
Stay aligned on platform updates
Stay aligned on new initiatives
Develop process documentation
Maintain process documentation
Develop best practices
Maintain best practices
Stay current on CX platform updates
Stay current on digital operations trends
Stay current on industry best practices
Bring relevant insights to team
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External partners; Licensee base
Full Job Description
Who We Are Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. As the owner of some of the most iconic and beloved intellectual property in the world, Authentic acquires and invests in brands to create long-term value for all of its stakeholders. A digital-first, asset-light platform, Authentic sits at the intersection of culture, commerce and technology. It brings brands to life and cultivates fandom through powerful storytelling, premium content and unforgettable live experiences. Together with nearly 2,000 best-in-class licensing partners across 150 countries and an expansive distribution network, Authentic’s brands drive more than $38 billion in annual systemwide retail sales worldwide. Why Authentic You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai. What You’ll Do The Associate Manager, Digital Operations will support the Customer Experience take initiative to escalate, document, and drive resolution in partnership with cross-functional teams. Track, analyze, and report on CX and operational metrics acr
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