Ss&c
Financial Services
AssociateManagerClientRelationsSpecialist
Neural analysis suggests this role is
optimal for Manager candidates.
“Associate Manager Client Relations Specialist at Ss&c. Skills: Client relations, Customer success, Account management. Establish collaborative relationships. Lead collaborative relationships”
What You'll Achieve.
Ensure contractual obligations are achieved
Industry & Context.
Problem solving; Numerical reasoning; Data analysis
What They're Looking For.
Must Have
3+ years client facing experience, Bachelor's degree, Excellent written communication skills, Excellent verbal communication skills, Project management skills, Problem solving ability, Numerical reasoning ability, Efficient time management, Organizational skills, Ability to learn new systems, Ability to adapt to new processes, Ability to adapt to new plans, Ability to adapt to new programs, Proficiency in word processing, Proficiency in spreadsheets, Proficiency in data management, Proficiency in project management, Proficiency in presentations, Proficiency in JIRA, Proficiency in Chorus/AWD, Proficiency in TA2000, Proficiency in 3270, Proficiency in Microsoft Excel
Nice to Have
Financial services experience preferred, Transfer agency experience preferred
What You'll Do.
Establish collaborative relationships
Lead collaborative relationships
Communicate with customers
Educate customers on implementation
Analyze customer needs
Anticipate customer needs
Identify customer needs
Recommend innovative solutions
Complete system change requests
Research system issues
Resolve system issues
Mentor less experienced associates
Lead less experienced associates
Establish work priorities
Ensure timelines are met
Prepare status reports
Coordinate face-to-face meetings
Ensure contractual obligations are achieved
Assist with budgeting
Assist with contract administration
Assist in onboarding new customers
How You'll Work.
Team & Collaboration
Customer relationships; SS&C organization
Communication Scope
Written communication; Verbal communication; Status reports
Process & Methodology
Project management
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Associate Manager Client Relations Specialist** **Locations** : Kansas City, MO; Boston, MA; Braintree, MA; Chicago, IL; Denver, CO, Dallas, TX; Dublin, OH (hybrid) **Why Join SS &C ** SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. **How You Will Make an Impact ** * Establish & lead collaborative relationships between customers and the SS&C organization * Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings * Educate customers on implementing our products and services * Analyze, anticipate, and identify customer needs and recommend innovative solutions * Complete system change requests * Research and resolve any system issues reported by customers * Leverage extensive in-house training programs for industry knowledge and product expertise * Mentor & lead less experienced associates * Establish work priorities, plan projects, and ensure timelines are met * Prepare status reports for customers * Coordinate face-to-face meetings with customers onsite and at their location * Ensure contractual obligations are achieved * Assist with budgeting, billing, and contract administration * Assist in onboarding new customers as they transition to SS&C's industr
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