Dxc Technology
AssociateManagerBusinessProcessSolutions/LMA/InsuranceBPS
Neural analysis suggests this role is
optimal for Senior candidates.
“Associate Manager Business Process Solutions/LMA/Insurance BPS at Dxc Technology. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Analyze business systems and identify client requirements. Supervise development of scope of services”
What You'll Achieve.
Ensure Process Excellence; Drive and implement Process Automation; Ensure Business unit profitability; Drive a process of continuous improvement in quality
Industry & Context.
Analytical and business process development skills; Ability to define specific solutions within an abstract environment
Willingness to travel, Able to work in office environment
What They're Looking For.
Must Have
People Management experience is must, Eight or more years of business process outsourcing, consulting, or systems implementation experience, Two or more years of leadership experience, Experience working with business processes, Experience working with information technology applications and infrastructure, Experience working with application delivery, management structures and reporting procedures, Experience working with integrating applications
Nice to Have
Bachelor's degree in business administration, information technology, computer technology or related field preferred, UK Insurance Experience would be an advantage
What You'll Do.
Analyze business systems and identify client requirements
Supervise development of scope of services
structure and supervise team deliverables
Serve as technical resource for client(s)
respond and resolve issues
Evaluate current internal processes
Recommend modifications and new processes
Identify additional product/services opportunities
Recommend and initiate employee selection and hiring
Train and evaluate employees
Address performance issues
Make recommendations for personnel actions
Represent company's outsourcing capabilities
Assist in pre-sale inquiries
Assist in client evaluation
Review and assess Business Requirements
Determine Scope of Project
Ensure Process Excellence
Drive and implement Process Automation
Estimate Resource Requirement
Recruit Resources as per requirement
Client Co-ordination and Management
Ensure Business unit profitability
Prepare and maintain Daily
Weekly and Monthly reports
Ensure appropriate documentation preparation
Ensure adequate access control
Conduct Project Management Reviews
Organize Training for new recruits
Conduct Process Refresher Training
Facilitate data for Senior Management Review
Contribute towards Business Development
Manage and motivate the team
Engender trust and commitment
Build relationships with staff and clients
Ensure ongoing coaching of team members
Ensure personal development plans are in place
Manage the quality control process
Ensure adherence to quality concepts
Drive continuous improvement in quality
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with business development team; Accompanies sales team to client sites; Managing & motivating the team towards a common goal; Engendering trust and commitment and build relationships with staff and clients; Ensuring ongoing coaching of team members
Communication Scope
Communication skills
Process & Methodology
Project Management Reviews and Analysis
Full Job Description
**Job Description:** _Essential Job Function: -_ * Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions. * Supervises the development of scope of services and requirements definitions. Assign, structures and supervises team deliverables to meet project schedules. * Serves as technical resource for client(s) and/or staff. Analyse, responds and resolves issues and assists in re-evaluating priorities. * Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry. * Identifies additional product/services opportunities in client organization and follows up with business development team. * Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Makes recommendations for salary increase transfers and terminations to manager. * Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation. _Education Qualification: -_ * Bachelor's degree or equivalent combination of education and experience * Bachelor's degree in business administration, information technology, computer technology or related field preferred _Work Experience & Key Competencies: -_ * People Management experience is must. * Eight or more years of business process outsourcing, consulting, or systems implementation experience * Two or more years of leadership experience * Experience working with business processes * Experience working with information technology applications and infrastructure * Experience working with application d
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